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Our puppy (7 months old)had to go to urgent care for a troubling and rather mysterious stomach emergency, with a follow-up at our vet shortly thereafter...the bills quickly added up to almost $1700. The claims paperwork (accessed online with our account info already printed on the form) was submitted by the hospital and our vet, and within a week we received our claim reimbursement check. We received personal e-mails from Healthy Paws staff referring to our puppy by name - and follow-ups asking how she was doing (with a request for a picture). The entire process was VERY easy! Healthy Paws is the BEST!P.S. Our puppy is back to her healthy and very lively self again!

One of our dogs has epilepsy, and other pet insurance providers would not cover him at all. Embrace has been wonderful, with good customer service & prompt reimbursement.

The claim was handled very quickly and the cheque was received within a week. The payment was exactly as expected for my coverage.

The claim was handled very quickly and the cheque was received within a week. The payment was exactly as expected for my coverage.

courteous, claims settled in a timely manner

courteous, claims settled in a timely manner

We've had our Embrace policy going on three years now, and I can't say enough good things about how responsive Embrace has been to my - and especially my pet's - needs. I feel we're genuinely cared for, which is not something I expect from any insurance company. I live in NYC by Central Park so I meet a lot of new dog owners, and I almost always encourage them to get pet insurance -- especially with Embrace! I simply can't recommend them enough.

ASPCA dropped us due to age --11 and 14. We used level 2 accident and illness coverage with aspca for years. We have always been up to date with our payments and no lapse in coverage. The coverage was ok. We received a notice last month that our level 2 coverage will be canceled as of september. They were not going to offer that illness policy anymore. But they will sell us accident insurance. Hum. I called to inquire as this must be a mistake. We have been clients for years. Our illness and claims are are not out of control. Why would they just drop us? Why aren't we just being grandfathered in to any new policies with a payment adjustment of course. I was told, there had been a supplement, an optional additional charge, that I could have added to my insurance which sort of linked all preexisting conditions to our policy. For example, if dog #1 tore a ligament in jan-july coverage period--say june 15. Got the knee fixed, all was well, then showed up lame in same leg august 15, the next coverage period july-jan, the insurance doesn't cover since problem happened in 6 months prior to new coverage period. The additional OPTIONAL supplement policy linked the periods so that it would be covered in new policy period. We chose not to purchase this extra coverage. This year, this optional coverage is now manditory coverage, and in order to continue to have illness insurance, you must purchase this coverage. (we would have been happy to if we must). The

Very pleased so far during the time we've had full time coverage.

If only there was a company that insured humans with the same dedication and fairness as Healthy Paws insures animals. I've had a wonderful experience so far. I only had one issue, when the reimbursement I was due to receive was smaller than expected. The staff at Healthy Paws didn't try to tell me I was wrong, or to "deal with it," or that I didn't have a clear understanding of the policy, as most insurance companies would do. Instead, they pleasantly informed me they would look into it immediately. I got a call back 15 minutes later informing me there had been a minor clerical error that had accidentally classified part of my cat's procedure in the uncovered "exam fee" category. They fixed it immediately, apologized for the mistake and adjusted my reimbursement. The whole thing took 20 minutes to correct, and I was only on the phone for about 5 minutes of it. Really awesome experience from a thoroughly good company. I have been with Healthy Paws for about a year now and have no complaints, and I think things will continue that way.