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Every step of the way Trupanion was awesome! Excellent customer service and prompt reimbursement.

Every step of the way Trupanion was awesome! Excellent customer service and prompt reimbursement.

I purchased insurance for my dogs because those are my children.Dogs expenses can be very expensive.I had very good experience with my dogs insurance.so its very good to have.Very blessed and greatful that Rara and Corona has been healthy,not major.

I had switched my insurance from ASPCA to Trupanion over concerns I had with ASPCA's policies. My cat, Oreo, was 11 at the time and Trupanion was willing to cover her. This summer, a year later, Trupanion actually lowered my monthly rate. Shortly after that my vet saw on her senior wellness x-ray possible cancer and heart problems. She recommended ultrasounds to get a clearer picture, which were done & happily proved negative but still something to keep an eye on. Trupanion kept me updated about my claim for the diagnostics & quickly sent me checks, which was a huge help financially. I am very relieved that I had reliable insurance to help with this, and I would definitely recommend them.

I had switched my insurance from ASPCA to Trupanion over concerns I had with ASPCA's policies. My cat, Oreo, was 11 at the time and Trupanion was willing to cover her. This summer, a year later, Trupanion actually lowered my monthly rate. Shortly after that my vet saw on her senior wellness x-ray possible cancer and heart problems. She recommended ultrasounds to get a clearer picture, which were done & happily proved negative but still something to keep an eye on. Trupanion kept me updated about my claim for the diagnostics & quickly sent me checks, which was a huge help financially. I am very relieved that I had reliable insurance to help with this, and I would definitely recommend them.

It has taken 2 days short of 2 months for our claim tobe acted on. I am not happy with the slowness in which claims are handled. One of the reasons we chose Embrace was that they advertised timely claim review. This has not been thecase

It really annoys me that I wasted my time dealing with this company. After signing up with them my pet was diagnosed with IBS, this company then refused to process the claim because they determined that it was pre-existing since he had been examined previously to make sure he had not swallowed anything dangerous. So if your pet had a previous symptom for a disease and now they are diagnosed you are not covered because now it was a pre-existing condition. Don't waste your time with them.

I recently found out that my service dog has a heart problem and sent in a claim for the visit with the cardiologist. I received my explaination of benefits quickly despite the 4th of July holiday and understand that my check was sent the same day. I've had Embrace insurance since 2008 and had some difficulties with earlier claims (new company with expanding claims department) but this one went just as it should have and when the cardiologist recommended some additional testing, I was pleased to be able to tell them to go ahead, knowing that I had insurance to help cover those costs!

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