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I remember signing up with Embrace almost 7 years ago rather cautiously. My vet had warned me that not all pet insurance was worthwhile. I did my research and felt that Embrace offered the best option. So I enrolled, and nothing happened for 7 years, which was fantastic. With insurance it only matters when you need it, and you only know how truly good they are until you need it. Well, let me just say Embrace and their staff have been amazing. My dog Max is a German Shepherd who needed not one, but two TPLO surgeries (we call them bionic knees), on which he had not one, but two infections. Embrace was wonderful. They were quick, friendly, and even checked up on Max to see how he was doing. I now tell everyone I know and even people I don't know - how great they are. I truly can't say enough about how they've improved Max's life - and made mine so much easier. It was such piece of mind to be able to do what was right for Max and know that my insurance would really help with the cost. I can't recommend them enough. If you are on the fence, I hope this review helps you - and your furry friend.

Wow, that's all I have to say. I submitted a claim by fax yesterday and I received an email the same day saying they were reviewing the claim. Today, yes, today I received another email saying they processed the claim. That's extremely fast service! I have noticed they have gotten faster over the last couple of years. I usually use my credit card to pay the larger vet bills and receiving a fast payment certainly helps getting my credit card paid on time.

My cat Jada age 14 was diagnoised with Pancreatis. Before this Jada has been very healthy and dosen't look or act like a 14 yr. old. Then I noticed some weight loss from not eating which is not like her at all(she loves her food and her brother's as well). There were a couple of bouts with vomiting and diarrhea too. The vet did a complete work-up and ultrasound which verified his findings. I submitted all records and claims and the next day heard back from Healthy Paws letting me know that they received everything and would be handling this right away. And that is just what they did!! Prompt attention to Jada's case and I even received another email just to ask how she was doing!!!!! I don't get that treatment from my own doctor :( I am so impressed with Healthy Paws that I have made it my business to tell other animal owners of my experience.The processing was easy and within 1 week of them receiving my claim and associated paperwork it was completed and emailed to me the findings and how much I would be refunded. WOW!!!! Every one I spoke with over the phone was polite, helpful and caring. Thank you so much.

Having been a pet owner my whole life, I know the unexpected happens and when it does it is expensive! So when we got our little Havanese puppy, Riley, I checked into pet insurance. After researching thoroughly all the big companies I stumbled upon Healthy Paws and I'm so glad I did! So many companies have various limits and exclusions so their policy is hard to fully grasp. I loved that Healthy Paws policy was up front, low premiums with no incident or lifetime limits. In two weeks time my now 10 month old puppy had to be seen 5 times for two different events. All of the claims went smoothly, reimbursement has been fast, and all the representatives have been extremely helpful. It is such a relief to know that I can now afford to give my baby the quality care that he deserves without worrying about the bottom line.

This company is not only extremely efficient at getting claims processed and mailing the reimbursement checks quickly but they have an outstanding customer service team. They wrote a personalized email checking on my dog and asked me to give him a hug for them. I was extremely impressed by this as most large companies send automated impersonal emails. My dog had major surgery within 3 months of having the policy and I was so nervous that there would be red tape to go through to get the reimbursement check. Much to my relief I had an email within an hour saying the claim was processed and the check was on the way.

What I like best is the consistent communication they keep during the process. I have only had one interaction with them so far, and so far, so good. I investigated prior to purchasing, and they were the most highly rated.

Our 4 1/2 month old puppy was in the back yard and sustained a laceration to his paw. We took him to the vet on Sunday, on Monday they stitched him up, and on Saturday we received a reimbursement check from Healthy Paws. Not knowing if we had cleared the 15 day waiting period we called to speak with a representative. The representative was very helpful and informed us that we were covered and to have our veterinarian submit the claim form. The final touch was when we received an e-mail from the Claims Manager to inquire how our puppy was doing. The level of service we received from Healthy Paws exceeded our expectations.

The dogs I currently have are the first of 8 previous dogs I've purchased insurance for. I've use the insurance for my Puggle puppy three times before she was 6 months old for gastro-intestional issues with medication. The first claim was large due to testing for the cause. It was a significant amount of money even after the deductable was applied. It took a total of 4 times of my Vet having to fax the medical records and me having to call three times before they could be found in your office. So it took almost 3 months for the claim to be completed. I was never contacted that there was a problem & only discovered it when I was notified that the claim had been denied because you didn't have the medical records. I'm on a limited budget and my vet is not willing to wait 3 months for their part of the payment. Needless to say this claim was not very satisfying and placed me in a very difficult position financially, which is what I hoped to avoid by purchasing the insurance. The other claims went smoothly and were paid within 3 weeks. Was this because I complained long & loud? I don't know, we'll see if/when I file amother claim. I am considering changing insurance providers, haven't made a decesion yet. I am going to recommend ASPCA to other pet owners only because there is no "we'll wait & see" choice.

While sometimes there is a lag in completing claims (this is rare) I am always kept updated on the processing of the claim. I appreciate knowing that my claims have not fallen into a black hole somewhere and that my claim will be processed. I always feel a personal touch with the claims folks at Embrace.

Trupanion is everything that people insurance isn't. no automated phone system. talk with helpful, caring people. low premium. easy claim filing. quick claim processing.