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Once again, my claim was handled professionally and in a timely fashion. They cover what is promised and communicate every step along the way. Wish more companies handled customers like that.

We recently joined the Embrace family and purchased insurance for our dog and our cat. We did a ton of research online for all of the pet insurance companies and Embrace seemed to have the best reviews. And now we see why. When our indoor Persian cat Luci, snuck out of the house and got hit by a car we were devastated. After many appointments and a surgery we are happy to report that she is recovering nicely from an amputated tail and broken pelvis. We filed our claims with Embrace and they immediately confirmed receipt and even emailed us personally a few days later to let us know that there would be a slight delay in reviewing our claims. They happened to be updating their claims system at the time. We all know technology updates are necessary but we also know that companies don't always share this type of information and may just leave you impacted. Great job Embrace! You handled that perfectly. Right then I knew they cared. And just so you know the delay wasn't very long. Our claims process took less than 3 weeks. They kept in touch throughout the process and whenever we called to ask questions the customer service was stellar. They are always pleasant and really do treat you like part of their family. They showed sincere concern for our Luci and made every interaction personal. Their claims settlement process is very straight forward and efficient, their statements are easy to understand. Not a lot to decipher, you know what they are reimbursing you for a

AKC Pet Healthcare Plan has been a blessing to me as my 8 year old yorkie had to go through some extensive medical testing at the NCSU vet school and although, I had some out of pocket expense, it was so good to know that the $1500 limit was paid in a very timely manner after all my claim forms were turned in....He has had some pancreatits over the years and the insurance has been well worth the cost for us...I would highly recommend it to folks as they become new pet owners!

We have a total of 8 dogs in our home, allof whom are family pets and are very much part of the family. I am a runner and took four of the larger dogs (2 Rotties and teo American labs) with me to run every morning. Just as with human runners, one of the dogs needed the equivalent of an ACL repair because of a serious tear that had hobbled her. I had maintained the insurance for over a year on the recommendation of a patient who'd had a similar experience, so we were covered for $1500 of the $2500 or so total expense involved in surgery and related expenses. It made a real difference in our decision-making about this beautiful dog, who is 6 and still has a lot of good years left. My only criticism is that the event limit on policies neds to be higher. Right now, there is no effective downward pressure on vet charges for office visits, surgery, etc., and although I don't begrudge my vet any of what I have paid, there needs to be some check on rates besides "whatever the traffic will bear." Until the insurance industry for pets becomes influential enough and covers anough pets to begin to dictate what will be paid for surgery, etc., as has happened with people ("managed care"), insurance needs to allow for generous benefits for major surgery like this. That said, I am glad to pay my premiums and I won't do without pet insurance.

We are soo very happy with this insure, We really appreciate all the support.

I really did not think pet insurance was worth it as I had had VPI many years ago and had severe problems with their "lack" of policy, paying on time or paying at all for someone with a platinum plan. I cancelled and did not have insurance for many years. Within the past 3 years, I now have 3 new pets. I have to say that they are young and do not have any major medical problems, but they have had incidents. I email my claim form and bill to Vetsbest and it is processed literally within 48 hours. I can go to my customer portal and see what they have paid. I cannot tell you what piece of mind this gives me to know that as my dogs and cat age, I have a safety net to help me with the expenses. I recommend Pets Best to my doggie friends and to my customers. 5 Stars from me.

We signed up 2 years ago for Healthy Paws because we understood it was the best. We've already had a premium increase, and are scheduled for another. Apparently the premium increases every year, but they don't tell you that going in. We have never filed a claim, so all the below information doesn't apply, however, this is something people need to know in advance.

Hard to get started with Embrace.... It took more than four months to get medical records reconciled with actual facts of the dogs conditions. I understand why insurance companies do not cover existing conditions, however the exclusionary policy left me at odds with Embrace. Most people would have given up the fight....we were finally able to get the exclusions removed.....Embrace did cover the examination costs....

claim was processed with ease & quickness

claim was processed with ease & quickness