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Our 1 year old Westie, Zoey, started vomiting and having diarrhea late on a Friday and ended up in surgery by Sunday evening, racking up over $4,200 in vet bills (at the emergency animal hospital, no less). It took longer to get all of the paper work to send to Healthy Paws than it did to get the claim resolved. They responded to and settled our claim quickly. I can't express how important that was. We were already so worried and stressed out about the surgery, let alone the cost. The fact that Healthy Paws doesn't care which vet you go to and covers 90% of all of our costs (less the initial vet visit and our $100 deductible) validated our choice for pet insurance. I couldn't recommend them highly enough!

I chose Healthy Paws after reading all the positive reviews BUT I was very disappointed. They denied all the claims that I submitted with the same reason that they are all related to the preexisting condition. They were also very slow in processing my claims. I had to follow up to make sure that they received the claims I submitted. It was a waste of time.

Let me start by saying that I'm medical insurance broker in los angeles and paid to advise clients on employee benefits and insurance value for humans. While I dont sell any pet insurance I decided I would sign up for one since I purchased a large breed and thought there could be hip issues down the road. 2 years later our 6 year old pitbull rescue (named fluffy) was diagnosed with cancer. Health paws not only paid the claims quickly (I handle claims issues with dozens of health and life carriers on a monthly basis, so trust me healthy paws is fast!) but showed the intelligence to cancel our plan and refund me the remaining part of the month after she unfortunately had to be put down. Included was a sympathies memo on the statement. A week later an actual hand written card showed up with notes from several employees. I was stunned. All this from a faceless Internet insurance company! Well they certainly aren't faceless to me anymore and I can ensure you I will completely recommend this company to anyone who asks. Yes the money back from claims helps,But the personal touches did far more for me though during this rough patch of family life missing one of its best members. A very nice touch from a company that didn't have to do anything but send a check. When we are ready for our next dog, healthy paws will again get our business and continued loyalty. This is how to build a lasting business! With service like theirs I expect them to continue to grow.

I've carried pet health insurance for years but never really needed it until my retriever was diagnosed with cancer. Prognosis very poor, and chemo was the only hope to keep her alive. That was four months ago. Her cancer is in regression, and she remains asymptomatic. You wouldn't even know she had cancer! Embrace has been supportive of our fight with every claim, with fast, full reimbursements. They are as responsible for my dog's medical miracle as her oncologists are. I know they will stand by us going forward. She'll have chemo every three weeks for the rest of her life. Without Enbrace, that life would be much shorter. Instead, I have my happy, active dog, LIVING (not dying) with cancer.

I am thankful for Healthy Paws Health Insurance!! From their customer service to processing claims they are by far one of the best choices I ever made! We never really needed to use it until our 6 year old pit bull needed to be checked by a veterinary specialist! Healthy Paws was there to protect our beloved bully prince!! Then we had emergencies... Healthy Paws were there and saved the day!! Thank you so much Healthy Paws for all that you do! We could not have done it without you!!

My dog's sudden illness was hard enough to handle without having to worry about complicated claim forms and customer service. Embrace took care of everything- even when my vet's office neglected to provide the documentation and complete the forms, I didn't have to spend my time making phone calls. Embrace sent me prompt emails letting me know what point in the process they were at, the info they were waiting for from the vet, when the claim was being processed, and when to expect the reimbursement check. I can't stress enough how happy I am with their service and thoroughness.

I purchased ASPCA pet insurance after tragically losing a beloved pet to mushroom poisioning. I know that having the insurance would not have saved Lilly's life but it made me realize that you just never know what can happen in a pets life. In May we had to have ACL surgery on our 2 & 1/2 year old lab which is very expensive and ASPCA covered a huge portion of it! The monthly cost is very reasonable and I am so glad that we have it. I tell all of my friends and family to get it as well.

Good claims experience.

Good Experience

Embrace was recommended to me by my parents who has been using them for the past few years. I set up coverage for my 3 dogs about 4 months ago. One of my pit mixes stopped eating and was initially showing signs of abdominal pain along with intermittent vomiting. Over the course of 3 weeks we were back to the vet for various tests and treatments (including blood work, x-rays, and an ultrasound) until finally being referred to a surgeon for a possible foreign body obstruction. That ended up being the issue with the resulting surgery went extremely well. The claim submission process was so simple. Embrace covered all claims for all services and paid them out within the allotted time to do so. They even followed up to make sure we received payment timely. I am so happy to have gone with Embrace and strongly recommend getting coverage for your pets through them. Dealing with an accident/illness with your pet is stressful by itself, not having insurance to help offset the costs just adds to it. Knowing we were covered really helped us focus on our pet as opposed to the budget aspects.