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I would avoid this company like the plague. You are better off saving your premium for actial vet cinic visits and saving yourself the trouble of dealing with this company. Their business model seems to be based o deny the claim for any reason and hope the client doesn't pursue the claim. Here is a copy from their Facebook page: ME: Raised rates and are trying everything possible to deny a claim. If you're shopping for insurance try somewhere else. Trupanion's reply: Trupanion Pet Insurance Paul, I apologize for the delay in response. I encourage you to call your claims adjuster in case there is any uncertainty about the status of your claim. It appears that your claim was denied because your dog showed signs of the condition ...prior to insurance coverage, making the condition pre-existing. However, we would be glad to re-review a claim; you'd just need to get your vet to write us a letter clarifying how the claimed condition is unrelated to the prior symptoms. -Stacy My Reply: Hello Stacy, I appreciate your time in looking into my complaint. Perhaps you should have reviewed the documents more thoroughly before replying in a public forum. Trupanion has all of my pet's records and none of them document a preexi...sting condition. I have also already provided supporting documents from a specialist. The only thing Trupanion has is a recorded (for training) conversation with my spouse where she mentioned she thought her that some eye problem was no

We have been with Embrance for several years and totally impressed by their coverage and service. Great staff

My dog accidentally broke its leg. Trupanion was able to settle our insurance claim quickly. We were contacted by phone and email. We would do anything to keep our pets healthy and happy. Trupanion in my opinion has the healthy and happy philosophy for both clients and their precious pets. The only thing I could suggest is direct billing for pet emergency hospitals.

My dog accidentally broke its leg. Trupanion was able to settle our insurance claim quickly. We were contacted by phone and email. We would do anything to keep our pets healthy and happy. Trupanion in my opinion has the healthy and happy philosophy for both clients and their precious pets. The only thing I could suggest is direct billing for pet emergency hospitals.

For the first claim I get different emails said I have nothing to do. After 18 days I found out they are still waiting doctor's note. I called vet to sent out all note to them. They denied my claim said due to pre existing condition. I have a 5 months old puppy who never had skin condition prior to waiting period. If they think skin condition was related to an urine tract infection, what you can do? I will cancel my policy today.

Never have an issue with trupanion

Never have an issue with trupanion

It took over 6 weeks to get the claim handled. I had to make a number of calls to the ins company and the Vet.I received a nice amount towards a very large bill.

This company gets an A+ in every way from me! From day one, I have been treated with kindness, respect and personal attention. I had a number of claims in the first year and not once did the attitude of graciousness change. I am so happy I found this company and recommend Embrace highly to everyone who wants the peace of mind to be able to give your precious pet the very best care possible! My sincerest thanks to Embrace for everything you have done for Scooby and me!

I previously had another pet insurance that paid off a schedule that did not take into consideration the high cost of vetinary care in my area. EMBRACE has provided me with the ability to tailor my golden's coverage to an affordable rate while providing better reimbursement percentages.