Find and read reviews with confidence

I recently had to take my cat to the emergency clinic due to his consumption of a string, which I knew presented a risk to his intestines. The veterinarian attempted to induce vomiting but when that failed to work, I was offered the option of a endoscopy - a non-invasive way of removing the string. While the veterinarian indicated that it was possible the string would pass without incident, I didn't want to take any risk and opted for the procedure. It required my cat to be anesthetized and administered the requisite medication and bloodwork, amounting to a cost of over $1,000. Fortunately, the procedure was a success and the veterinarian was convinced after seeing the length of the string that it had been a good decision. I processed my claim two days following the procedure. The form - pre-printed with all of the my cat's and the insurance information - was extremely simple to complete. All I had to do was scan it and the clinic receipt and medical record to pdf files and submit them via email. Before the day was through, I had confirmation that the information had been received and the claim was being processed. A short time after that, I received a follow-up email stating that my check would be mailed. The message included a description of the coverage, which was exactly in line with my own calculations. I received the check within a week. A few days later, Healthy Paws sent another message asking after my cat's health and seeking confirmation that everythin

Mere days after our insurance kicked in one of our dogs received a small gunshot wound to her abdomen. She needed to have surgery to remove and reattach her intestines as well as a blood transfusion. If we did not have Embrace we would not have been able to afford to save her life. The claims process was incredibly easy and the customer service representatives are so kind and considerate. I received multiple messages from Embrace employees checking on Lily after her procedure. We never did find out who was responsible for shooting her but we are so grateful for the excellent care she received and assistance Embrace provided us. We will never be without Embrace insurance as long as we have pets.

Again, paid all they could under a wellness claim stating I requested a snap test as part of her annual exam at an Emergency Clinic she was taken to on a Sunday afternoon for severve vomitting. The test was used as diagnostic. They offered to call the vet to verify I did not requested it as wellness, but then claimed the vet was out for a month. These people do everything they can to deny claims or pay them under wellness. Posted my frustration on FB, Laura's repsonse was I was saving $52 by pre-paying for my wellness policy....not if they pay emergency claims under wellness! Also had an attorney bash me on FB defending Embrace, though no fault of Embrace, not exactly good practice.

Our puppy (7 months old)had to go to urgent care for a troubling and rather mysterious stomach emergency, with a follow-up at our vet shortly thereafter...the bills quickly added up to almost $1700. The claims paperwork (accessed online with our account info already printed on the form) was submitted by the hospital and our vet, and within a week we received our claim reimbursement check. We received personal e-mails from Healthy Paws staff referring to our puppy by name - and follow-ups asking how she was doing (with a request for a picture). The entire process was VERY easy! Healthy Paws is the BEST!P.S. Our puppy is back to her healthy and very lively self again!

One of our dogs has epilepsy, and other pet insurance providers would not cover him at all. Embrace has been wonderful, with good customer service & prompt reimbursement.

The claim was handled very quickly and the cheque was received within a week. The payment was exactly as expected for my coverage.

The claim was handled very quickly and the cheque was received within a week. The payment was exactly as expected for my coverage.

courteous, claims settled in a timely manner

courteous, claims settled in a timely manner

We've had our Embrace policy going on three years now, and I can't say enough good things about how responsive Embrace has been to my - and especially my pet's - needs. I feel we're genuinely cared for, which is not something I expect from any insurance company. I live in NYC by Central Park so I meet a lot of new dog owners, and I almost always encourage them to get pet insurance -- especially with Embrace! I simply can't recommend them enough.