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The turnaround time on reimbursements is incredibly fast(a day or two)! If there is a problem or you have a question about your policy, they call you back on the phone and talk it through. All staff who I have talked to have been really nice and helpful.

Augie, our yellow lab who just turned 3 years old, had eaten something and spent the day at the vet's office. Spent the next five days at home on a bread and water diet. The claim was submitted the next day (7/23/12) and we received payment directly into our account on 8/16/12. As I've mentioned in other reviews, we own a dog grooming shop and hand out pamphlets to our customers for Embrace insurance. We refer people at our dog park and at the dog beach. We couldn't be happier. Thank you Embrace!

our lab had a trifecta of unrelated health issues in one week, GI issues, allergic reaction to an insect bite, and an eye infection. Claim was paid but wish I had coverage of prescription diets!

Bear came into contact with something unknown an had a severe allergic reaction. Rushed him to hospital an treatment required a 2 day stay. Need less to say I wasnt worried about a bill with Embrace. Vet filled out paper work. I simply faxed it in. With in 24 hrs there was a response that my claim was being taken care of.

We just received our first reimbursement from Embrace. Our deductible is on the high side, so we don't generally meet it, but this year was an accident prone one for our little Sheltie puppy, Rocco. Nothing too serious, but little things that added up. We also have another Sheltie, Dante, with a pre-existing condition. For both of our dogs, we submit paperwork simply for record-keeping. Each time we contact Embrace, we are met with kindness, professionalism, and respect. And, the best part is that they are great communicators! I love that I get emails just to tell me that they are working on our file and that we can expect an update soon. I always know where things stand with Embrace, and I highly recommend them.

Claim for removal of an embedded foreign eye object was promptly processed and nearly the entire amount was applied to my deductible.

My older buddy, Barry developed a nasty ear infection that would not go away. It then lead to secondary issues in which he began to develop nerve paralysis on his left side (same side as his ear infection). He could no longer blink or close his left eye and it was affecting the use of his left hind leg as well where he could not support himself using that leg, nor walk properly or do the normal activities cats do. It came to be that for a good 2-3 months I was paying a visit to the vet every week. At every point Healthy Paws was quick to process the claims. I have been more than satisfied with the customer service from Healthy Paws! My experience has been thus far exceptional because they go above and beyond processing claims. Sending a note to check in on my furry buddy shows that Healthy Paws truly cares about their clients' pets' well being and affirms my choice to selecting Healthy Paws over other pet insurance. It was a personal note written by someone who have it some thought because they asked that I "give him a great big hug from us tonight!" When I responded I received a quick response back personalized the response I had sent. I tell all my fellow pet parents about how great Healthy Paws is. Keep up the awesome work!

I signed up for their 30-day free trial. The trial activation form says that this 30-day period is full coverage. IT IS NOT!!! It is limited coverage, which I found out after my puppy was diagnosed with a condition not covered. After 2 weeks, the company finally responded to say that I would have had to 'upgrade' the trial for the full coverage during the trial period. Their website does NOT say this. When I tried to upgrade, it wanted me to start paying immediately instead of at the end of the 30 day free period. Needless to say, I will be getting my insurance from another company. If Trupanion can't be upfront about everything, I don't want to do business with them

Incredibly easy to submit a claim, instant response to questions, and fast(and complete) payment. Plus, they emailed to check up on how my puppy was doing afterward. Their business model seems to be give really good service and people will respond. What a concept!

Embrace checked in with me and followed up every step of the way!