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Four days after I had knee surgery my dog became paralyzed from the waist down. It was a disastrously stressful time. He was diagnosed with disk disease and 2 disks had herniated causing the paralysis. An emergency surgery was scheduled and there was not enough time to have the claim pre-approved. I went ahead with the surgery but was very nervous about my claim being paid out because it was going to be such a huge bill. The total was just under $8,000. When I submitted my claim, Embrace warned me that they were a bit backed up with claims and it would take longer than expected. Though it did take a while, Embrace agents kept e-mailing me and keeping me in the loop. In the end Embrace paid out $7,000. They covered 90% of the claim minus the $100 deductible, exactly as promised. The company did not try to weasel out of the claim and handled the claim with integrity, following through on everything that was promised before I signed up. Furthermore, they did not drop me as a client and sent me an e-mail about renewing my policy while all of this was going on. I have definitely become a walking advertisement for Embrace. It is rare to find companies that actually do as promised and when I find one, I definitely like to spread the word.

Very satisfied at this time

Very satisfied at this time

Finally a pet insurance company that is honest. I have two dogs and feel confident that they will be completely taken care of by Embrace. Previous insurance company (VPI), never followed through with their policy. They made it more difficult to get a claim. Embrace is easy, the customer service is great, and they do what they say will do! Thank you Embrace Staff!

I have had Pets Best insurance for at least 6 years. They have always been prompt and fair with their coverage. Recently I called to ask if a certain type of treatment was covered for my older dog's arthritis. The customer service rep did not have correct information so although he told me the treatment was covered by my policy, when I received my benefits report, it was not covered. I called and complained, explaining that I had been told that the treatment would be covered and therefore had undergone the treatment. The customer service supervisor reviewed the call log, realized I had been wrongly informed and agreed to cover the expense. I am very happy they chose to be honorable - I will continue to be a loyal customer!

Our yellow lab Elvis had a run of summer troubles recently - jarred his shoulder at the beach and developed a limp - poor baby, if it was up to him he would go run after the ball all day - no matter how it hurt! His vet took xrays, he had medicine, all sorts of costly experiences. We submitted his bill - and were so happy with quick and immediate payment. Then he had some summer hot spots - more medicine! We got an email from Healthy Paws and I thought - oh boy, they probably want to drop him! But no, they asked how he was and for a photo! They have been a great partner in keeping him healthy and happy.

We had another boxer and spent MANY $ on his health care. We had not heard of pet insurance at the time. With this dog we, fortunately, bought insurance when he was a puppy. We almost didn't, thinking what are the chances of getting TWO dogs with health issues. We have been very pleased with the company. One thing I would like to see is the inclusion of partial coverage for dog food that is prescribed by the vet that is needed to sustain the dog's health as it is VERY expensive.

We were completely blindsided when our boxer Fritzy came down with bladder stones. By the time we understood what was happening he was very torn up inside with a perforated bladder. Embrace stayed on top of our multiple bills for all the diagnosic and surgical work that needed to be done. They kept in touch with us regarding the status of our claim, paid our claims quickly, and followed up with us to see how Fritzy was doing. Thank you Embrace

Very strong communication skills of the company with its clients responses are done in a timely fashion. Would recommend it to all per owners

In a previous job, I actually promoted PetSecure as a part of my position. I now sincerely regret that. A week or two after we filed a claim for the first time, they sent us a letter claiming they had to raise our premiums due to "the new region of Canada we were in", but we had never moved. It wasn't just an innocent error, either. We had made it known to them when we registered that my fiance and I lived separately, but shared custody of our dog. When they asked for my address on the claim form instead of his, they used that as a pretext to change our premiums-- and my address was in the very the same city, only 25 minutes away from his! The "region of Canada" excuse was clearly garbage. When we called and straightened this out (in a very polite manner), they followed up by sending a letter informing us that our coverage no longer included six common health problems! Unbelievable. Bottom line, we were penalized for making a claim the very first time we filed. We're going to be changing our insurance, not because we were underwritten, but because of the deceptive way in which they tried to make more money off of us first, under false pretenses. Don't waste your time or money.