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Claim was resolved to my satisfaction

Claim was resolved to my satisfaction

I submitted my claim for my cat for a variety of wellness procedures, it was reviewed and processed in 72 hours. Am very pleased with Embrace. Truly professional service

I joined Trupanion earlier this year, soon after I rescued 2 kittens from a shelter. So far my experience with them has been very positive. One of my kittens suffers from frequent vomiting, we still have not found the cause. Trupanion has paid up quickly and efficiently each time I made a claim and enabled me to conduct an expensive ultrasound. I also like that advisors on the phone are well trained, always friendly and (at least appear) genuinely concerned about my pet. The only downside I can list so far is that payment requests have to be filled out by fax or mail. An email system would be much more efficient.

I joined Trupanion earlier this year, soon after I rescued 2 kittens from a shelter. So far my experience with them has been very positive. One of my kittens suffers from frequent vomiting, we still have not found the cause. Trupanion has paid up quickly and efficiently each time I made a claim and enabled me to conduct an expensive ultrasound. I also like that advisors on the phone are well trained, always friendly and (at least appear) genuinely concerned about my pet. The only downside I can list so far is that payment requests have to be filled out by fax or mail. An email system would be much more efficient.

Trupanion has been great! They are very straight forward & quick with claims. Customer service is excellent! I tried VPI before this for about 6 months & had a very difficult time with claims & sorting through all the fine print of what is not covered, etc. Claims took a long time & the process just wasn't very clear. Trupanion has been the complete opposite! And they have flexible monthly options by adjusting deductible amounts, so you can find something that fits your budget. I don't find the need to get the maintenance packages (shots, regular dental) since my vet already has package deals for those. But for the unforeseen accidents & major illnesses, this has been so worth it for me & my 3 dogs... definitely an added peace of mind!

Trupanion has been great! They are very straight forward & quick with claims. Customer service is excellent! I tried VPI before this for about 6 months & had a very difficult time with claims & sorting through all the fine print of what is not covered, etc. Claims took a long time & the process just wasn't very clear. Trupanion has been the complete opposite! And they have flexible monthly options by adjusting deductible amounts, so you can find something that fits your budget. I don't find the need to get the maintenance packages (shots, regular dental) since my vet already has package deals for those. But for the unforeseen accidents & major illnesses, this has been so worth it for me & my 3 dogs... definitely an added peace of mind!

we have 2 yellow lab pups, this is the first time we ever considered getting pet insurance. Wow are we glad we did! This has been the best experience ever, when the need arises for filing a claim the process is easily from submittal to reimbursement. We could not be happier! thank you for being such a wonderful company with a really caring staff, it has been a pleasure! The only delay in entire process came from the emergency vet, not trupanion

we have 2 yellow lab pups, this is the first time we ever considered getting pet insurance. Wow are we glad we did! This has been the best experience ever, when the need arises for filing a claim the process is easily from submittal to reimbursement. We could not be happier! thank you for being such a wonderful company with a really caring staff, it has been a pleasure! The only delay in entire process came from the emergency vet, not trupanion

The insurance company has been nothing but a pleasure to work with.