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I am pleased that our claim was paid to full amount that was allowed , but it took a good bit longer due to a change over to a new system. To their credit, they did keep up by e-mails as to the fact that the claim was not forgotten but I would have liked to have seen the claim completed faster. In the future, I hope this is the case as they told me they were hiring more claims adjusters to handle the overload.

We have made two separate claims recently both were settled within 24 hours! Excellent service and highly recommend Healthy Paws Insurance. So wonderful to have the peace of mind that if your pet has an accident/illness making a claim is so easy!Thank you

I hardly ever rate services and products, but Healthy Paws Insurance definitely earned a 5-stars rating. My dog turned a year old and I decided to get her insurance to make sure we're covered in any case of illness/injury. September came and I had to take her to the ER Pet Clinic in the middle of the night for help due to non-stop vomiting and diarrhea. At one point, the ER Vet said she may need surgery since she suspected blockage in the stomache area. I wasn't sure how the reimbursement worked, I could only hope that it was an easy and speedy process for the vet fees I paid. Within 1 day of sending in my claim for reimbursement, I received an email stating it was processed and within 1 week I received the reimbursement email and later a check in the mail. It was so relieving to know that I have a solid pet insurance policy that helps me care for my pet and not be afraid of vet bills. I am so thankful that Healthy Paws stand by their mission and their staff are so dedicated in every step of the process. If they could be awarded an award, I'd have to say it would be Amazing Customer Service!

I recently brought my 4 month old puppy in to the animal emergency hospital on a Sunday (my vet was closed) due to vomiting. When I left the hospital, I realized what a great move it was to purchase pet insurance after viewing the bill. I submitted the simply claim form with a copy of the invoice. Within a few days I had received word via email that my claim had been processed and that a check was cut. I received my check already, and its only been 8 days since I submitted the claim from the hospital visit! Couldn't ask for a better turnaround time. Healthy Paws covered what they said they would, and the process of reimbursement was quick and painless. Highly recommend this company for all of your pet insurance needs. One thing that drew me to this company was that their policy period is continuous, whereas other company's renew yearly. The problem with annual renewals is that anything your pet experienced before renewal will be considered "pre-existing" on your new annual policy, therefore you will be blacked out from coverage. I'm so glad I found a company who doesn't practice this policy, because if your pet got sick or injured towards the end of your policy and isn't back to 100%, I'm afraid you'd be stuck with the bill because any other insurance company would consider it a pre-existing condition. I'm grateful Healthy Paws understands this flaw in most pet insurances, and found a way to offer solid insurance at an affordable price.

The vet diagnosed that because of a past injury that our dog would keep growing a "damaged" (fragile) tone nail that would keep breaking and require operations to remove the damaged toe nail about every 2 months (at $300 a visit). We had the last digit of that toe removed and now Jewel is happy and has no issues!

I love this insurance company. They are fast, reliable, and have great customer service.

I bought insurance from Healthy Paws in June 2012 for my Staffordshire Bull Terrier, Gus. Gus developed an infection in his spine and was in a lot of pain. The vet thought he might not make it. Gus had x-rays and was placed on medications, one that he will have to take for the rest of his life. I filed a claim with Healthy Paws and the response was immediate. I received a phone call and email from Healthy Paws, just asking how Gus was doing. I received my reimbursement check within a week! The company has consistently been dependable, helpful, and reliable. It is plain to see that the employees are passionate and truly care about animals. I highly recommend Healthy Paws!

Our 1 1/2 year old Golden Retriever had a recent onset of stomach illness that caused severe dehydration. He was lethargic and weak, would not eat or drink and had severe diarrhea. The vet was amazing and gave him all the supportive care including iv fluids, pain meds, antibiotics and diagnostic testing necessary. Over a day and a half period, they were able to get him onto the road to recovery. This illness was unexpected and expensive. Not only did we have the best veterinary care available for our boy but we also knew we had Healthy Paws insurance in our corner. Within 24 hours of receiving his claim, they were already processing it. We received our reimbursement within the week and they checked with us on Leo's recovery as well. I can't say enough about how amazing they have been to deal with. I highly recommend Healthy Paws.

Embrace Pet came to my rescue when my beautiful Australian was bitten by a bee. They took care of the bill and I took care of the co-payment. They ROCK!!!I have referred them to my clients at the Cat Doctor and Friends and everyone I've referred thinks highly of them. GREAT WORK! Keep EMBRACING the world with such greta service.- Debbie

My almost two year-old golden retriever has had more health issues than we can keep track of. We signed up for Healthy Paws shortly after we realized that we were dealing with an allergy-sensitive dog and likely had many more vet bills in our future. Every time I've submitted a claim I've received my reimbursement check within a week. Their customer service is excellent and there is no haggling for coverage. I also recently decreased my percent reimbursement that was to take effect next month. However, in the intervening time my golden was hospitalized with a gastric obstruction. Healthy Paws took the time to carefully review my account and reimbursed me at my original (higher) level since the lower reimbursement had not yet taken effect when the illness occurred. Not many insurance companies are that honest (pet or human!) I highly recommend Healthy Paws to any pet owner. The monthly payment is definitely worth the assurance that you won't be left with a huge vet bill in case of any emergency.