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Very good customer service. They take the time to listen. I fax my claims and receive a response the next day through email saying that they received the claim and will send a reply within twenty four hours. I have direct deposit, and I feel this is the best way to go. My cat, Oreo, is 10 years old and recently diagnosed as a diabetic. You're the "Best".

First of all I would like to thank Trupanion for allowing me to be able to take top quality care of my beloved Bob! Trupanion follows through with their promises and delivers fast results with perfect customer service.My vet works directly with Trupanion so it takes all the already stressful time off my shoulders and I don't have to worry about money because I know Trupanion is there. They keep the monthly premiums so affordable for anyone's budget so a person can be able to take care of their wonderful pets,thank-you for that! And thank-you as well to my amazing vet at Foothills Veterinary Clinic in Buckley, WA. Dr.Vetter,Kathy and all the caring staff for your willingness to work with Trupanion directly for me and Bob.I will never be without Trupanion!

First of all I would like to thank Trupanion for allowing me to be able to take top quality care of my beloved Bob! Trupanion follows through with their promises and delivers fast results with perfect customer service.My vet works directly with Trupanion so it takes all the already stressful time off my shoulders and I don't have to worry about money because I know Trupanion is there. They keep the monthly premiums so affordable for anyone's budget so a person can be able to take care of their wonderful pets,thank-you for that! And thank-you as well to my amazing vet at Foothills Veterinary Clinic in Buckley, WA. Dr.Vetter,Kathy and all the caring staff for your willingness to work with Trupanion directly for me and Bob.I will never be without Trupanion!

I have been researching and reading 100's of reviews from this site. There were many complaints about insufficient payments on claims for ASPCA, so I called with specific questions regarding payments based on avg. cost of treatments in my area. 1st call was of no help ASPCA customer service rep wouldn't clarify and did nothing but hedge. I spoke with a supervisor who wasn't able to be specific. To paraphrase: "I can only tell you what is on the list provided." She repeated policy coverage. When I requested specific answers to specific questions there were none. Theoretically, if my cat' s treatment were to cost $1200.00 and their avg. for this area happened to be $700, theoretically, I would be left with a bill of 500.00! Since ASPCA refused to give me answers and there are so many complaints, I will NOT be giving my money to them. Beware! Research THOROUGHLY!

We got Sarge our puppy Shepherd insurance the first visit to our Vets. Thank God we did, he got so sick all of a sudden and was hospitalized for two days and that cost was close to $1000. Trupanion was amazing they reimb. us exactly what they said they would and it only took one week. Much faster than my insurance plan with my work in reimbursing for medical expenses.

We got Sarge our puppy Shepherd insurance the first visit to our Vets. Thank God we did, he got so sick all of a sudden and was hospitalized for two days and that cost was close to $1000. Trupanion was amazing they reimb. us exactly what they said they would and it only took one week. Much faster than my insurance plan with my work in reimbursing for medical expenses.

In the past 3 years since insuring our dogs with Embrace, we have submitted 2 claims. Both these claims were dealt with entirely to our satisfaction and I would sincerely recommend this insurance to other pet owners.

We joined Trupanion only 5 months ago. Just a few month after joining, we discovered a peanut size mass in my 11-yr old dog's anal sac. After being removed we unfortunately found out it is cancer and cells were still remaining in his anal sac. We have had several visits to the oncologist to figure out the right options and meds for him. It took about 3-weeks after our first claim was submitted to receive the first check since they review your pet's previous medical records, but the first check came with checks for the additional 4 claim that were submitted - almost $1800! In such an already emotional and stressful time Trupanion has given me the greatest peace of mind. I know with Trupanion I am giving him the best healthcare available, not just the best healthcare I can afford.

We joined Trupanion only 5 months ago. Just a few month after joining, we discovered a peanut size mass in my 11-yr old dog's anal sac. After being removed we unfortunately found out it is cancer and cells were still remaining in his anal sac. We have had several visits to the oncologist to figure out the right options and meds for him. It took about 3-weeks after our first claim was submitted to receive the first check since they review your pet's previous medical records, but the first check came with checks for the additional 4 claim that were submitted - almost $1800! In such an already emotional and stressful time Trupanion has given me the greatest peace of mind. I know with Trupanion I am giving him the best healthcare available, not just the best healthcare I can afford.

Excellent company! Would highly recommend them