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I've been very pleased so far. Claim filing is easy, and reimbursement is timely. I'm an insurance broker, so I am very attuned to service provided by a given insurer. A+ rating so far!

Fortunately, i don't have to call embrace too often (healthy pup so far). But the few times i have called, everyone I talk to is extremely helpful and very nice. They are also very quick in responding to emails which I find very convenient!

I was very please with this insurance, it was very easy to complete the form and submit it and it was handled in a speedy manner

I can’t say enough good things about our experience so far with Healthy Paws. Our dog Angel, who was diagnosed with carcinoma, has undergone radiation therapy and is now undergoing chemotherapy. Without Healthy Paws, we would be facing a substantial financial burden for her treatment. Everyone we’ve dealt with has been friendly, compassionate and responsive. Claims have been processed and paid quickly. We couldn’t be happier with the coverage and service we’ve received, and the peace of mind that comes with not having to worry about or make decisions based on cost is priceless. I’ve already recommended Healthy Paws to several friends and I know at least a couple have enrolled. If I could give a higher rating than 10, I would.

Our dog injured his back and Embrace has been wonderful in handling the claim. It was very scary, leaving our dog at the emergency clinic on a holiday weekend and worrying about the large vet bills to come. Our dog is now currently in rehab and Embrace has been a huge relief to us. Customer service has been great - Embrace has stayed in touch while they had delays due to a new computer system, but have paid everything per our policy. I am very thankful we have this coverage and I have and will continue to recommend them to our veterinarians and other pet owners.

So far I have only had normal yearly exams and Ebrace handled things very professionally and have been very friendly, the only minor complaint I have is that it took about 3 weeks to process other than that I am glad I chose Embrace.

We decided to get pet insurance as soon as we got our puppy Hotch. We looked around, made comparisons and felt Healthy Paws was the best. 9 months after having it in place, our beloved baby got severely sick. This was 2 weeks ago. He started acting VERY different and you could see he wasn't feeling well in his eyes. His nose felt warmer than usual, and was dripping more than normal. Finally I went to hug him in the morning and he yelped. We immediately rushed him to the vet. He in fact had a fever and his white blood cell count was exceptionally low. They had to keep him to run tests and give him fluids through IV for 2 days. It was the worst experience ever because he has never been sick or had any issues. Needless to say, the vet bill was astronomical. My husband and I definitely could not afford these costs on our own. It is now not even a week since the claim was sent and I have already received confirmation that the claim was accepted and there is a check in the mail. I am completely blown away. This is better than human insurance! They were also available by phone to help me with the process, and communication was constant, prompt, and most importantly friendly. I can feel they care through the messages. From all the horror stories I have heard, and my own experience, I can honestly say that they are the BEST. Thank you so much Healthy Paws, we cannot thank you enough.

Our one year old lab underwent abdominal surgery due to a possible foreign body obstruction. After 2 visits, xrays and ultrasounds it was determined that she needed the surgery. Turns out she had ingested the small head of a stuffed dog toy which had become lodged in the small intestine. She did very well and was home the following night after the surgery. I nearly required CPR after seeing the costs for the visits, the surgery, tests and associated fees. Healthy Paws was amazing!! Claims were processed immediately and in less than 2 weeks I had the reimbursement checks in hand. I paid my $250.00 deductible and the office visit fee and the rest was reimbursed at 90% as per my policy. If only our health care plans could be so efficient and straight forward. The customer service staff is caring and genuine. Always inquiring about the status of our dog. I would highly recommend Healthy Paws. We used another insurance company for our other dogs in the past and there were always exclusions and hidden surprises that were not covered. Thank you to Healthy Paws for making a very sad and scary situation much less of a financial burden than we had originally thought.

My Aussie had a bowel obstruction that required iV's and hospitalization. Did I mention this happened on Labor Day? Healthy Paws called me that day to help me & they paid my claim quickly. Also asked how Bailey was doing one week later. Bravo!

I put in my first claim, and although it was a bit of a nerve racking wait, I was pleased they paid what the said they would. I had insurance for years with another company that was good to me, so changing was a bit of a risk, especially since I have 4 dogs on insurance. I had heard good things, so I changed. Now I need to tell all my friends who don't have insurance, that maybe they should consider EMBRACE.