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In the summer, our cat was in acute kidney failure. Nearly a week in the emergency hospital and $3,000 later, we took her home with chronic kidney disease. Trupanion quickly fulfilled everything they promised in her policy, making the process of claims and reimbursement completely painless. Now, our cat has ongoing treatment for her chronic kidney disease - which Trupanion is continuing to pay for without any difficulty. Their claims are processed very quickly - faxed one day, direct deposit practically the next. And even when we were worried when the official diagnosis changed - from acute kidney injury to chronic kidney disease - where other insurance companies might use it as an excuse to reset the deductible, Trupanion didn't blink an eye. We insure both our dog and cat with Trupanion, and will continue to do so with them, and all of our future pets.

We initiated the insurance a the end of Man 2012. Two weeks later our dog was spayed and the insurance paid the appropriate portion without question. Less than two weeks later, our dog broke her leg requiring the specialty services of an orthopedic surgeon. The bill was surprisingly high yet ASPC paid their portion quickly and without question.Considering that they had only collected TWO months premium from us and paid out 14 times that amount without any comment, by comparison with auto insurance it was refreshing and very pleasant experience. I would recommend the Level 3 policy for new puppies without hesitation.

My Cat was in the Vet Hospital for 2 days. I submitted my claim and had a check in 8 days. The people I spoke to were very nice and explained everything to me. I wish my insurance company were as nice and prompt as Best Pets.

I encourage all pet owners to get Embrace! You really don't think about it when your pet is healthy, but once something happens, you will be so grateful that you have it. Not only did Embrace come in handy when my dog had some minor issues over the winter (simple blood tests, but still costly), but when we got my dog's cancer diagnosis over the summer, all I could say over and over again was "Thank goodness we have insurance"! If we didn't have it, there would simply be no way that I could have been able to afford any of my dog's treatments, and we would be fighting a losing battle. Because of Embrace's awesome cancer coverage, as well as their coverage of holistic therapies (something we strongly believe in to support his other cancer treatments, which many insurance companies do not cover), we know that we can explore all of the treatment options that are available to us, and get my dog the best possible care. I've had to call a couple of times with some questions, and the customer service has been AMAZING each time. Super helpful, friendly, and exceeded my expectations. I cannot recommend this company enough. I admit that there were times that I almost dropped his insurance because times were tough and my dog was healthy, but now, I am so happy that we kept it. That small monthly premium is nothing when you are faced with huge vet bills to care for your dog, and the peace of mind knowing that you can afford to give your pet the best care-totally worth it! It's hard for pet

We have a 10 year old American Eskimo named Snuggy who has been in great health and extremely low maintenance ….. Till this year when he injured his leg with bills around $200. Being that I have some insurance background, I decided to look into some pet health insurance. Just to be safe. I researched several plans and compared about 8 insurance plans on various criteria regarding monthly premiums, co-insurance, type of coverage’s, exclusions, policy limits etc. Based on my research I decided to go with Healthy Paws since they offered the best value for a full service health plan especially for an older dog!.... I wished us humans could get this type of value!!!! Just about a month into the plan Snuggy managed to get in more trouble by developing an eye problem He was diagnosed with lens luxiation (similar to human cataract). I figured some ointment and a couple of days rest that he would be just fine. Also, I figured on the high side it may cost a couple of hundred dollars. To my surprise our Vet indicated that he would need eye surgery performed by a specialized eye surgeon. So I decided to visit Eye Care for Animals which is a large Ophthalmology Practice with locations all over the US. They examined my dog about ½ hour and presented me with an estimate for about $3500, ouch! I naturally wanted to get a second opinion and opted out. Well they still presented me with a bill for about $500 which I had no choice but to pay. After some calling around I finally found a goo

Trupanion helped us a lot, Sam my 7 year old sharpei, got sick, my bill at the specialized hospital went up to more than $5000 and I got 90% of what I have paid for the hospital bill. We are so thankful that we got the best insurance out there. Our Sam is doing great, fully recovered, thanks to Trupanion, we know that we can give the best care that Sam deserves. I am a member of a sharpei forum and I always mention that this company is the best out there....

Trupanion helped us a lot, Sam my 7 year old sharpei, got sick, my bill at the specialized hospital went up to more than $5000 and I got 90% of what I have paid for the hospital bill. We are so thankful that we got the best insurance out there. Our Sam is doing great, fully recovered, thanks to Trupanion, we know that we can give the best care that Sam deserves. I am a member of a sharpei forum and I always mention that this company is the best out there....

We always get VERY quick replies from their customer service team. I sent my claim in last Monday and had a check on Friday. They always check in to see how your pet is feeling within a couple of days which I think is very nice. Very friendly, speedy service! No complaints here!

I have a new puppy and right away put her on a health insurance plan. Thankful I did because she had an injury and aspca came right threw with protection. Our pets become part of our family and like os and our children get sick, have accidents and need wellness care. We put health insurance on the rest of our family why on earth would we not put it on our loved pets as well!

Recently had wellness and illness claims for our dachshund puppy. The claims processing was a bit slow but we did receive e-mails with updated status. The illness claim was denied due to uncertainty over whether the symptoms were due to a pre-existing condition. Would prefer not to have to appeal (would have helped to know what tests were needed before the claim was submitted) but the claims representative was clear in what we will need to provide for the appeal.