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Embrace has been great in processing the wellness claims. I haven't had to file any other type of claim recently, but I can say that the customer service at Embrace is always great. They are super friendly and informative. Sometimes a little slow in processing, but they always get it done!

Our puppy came down with a stomach virus and parasite at 6 months old. She had to be hospitalized for a few days and has had a very slow recovery with a few more visits to the Vet. Embrace staff has been very helpful, patient and understanding. One of the claims was a bit delayed because of them transferring to a new system, but they kept me informed so I knew why there was a delay. We have been paid just as promised and are very pleased with the service and coverage they provide.

My 4.5-month-old Cockapoo Bailey accidentally swallowed a pill at his Grandpas house and was rushed to the emergency clinic and ended up being admitted for a 2-day hospital stay. This was my first claim and I expected it to take awhile to process. I submitted the claim and received a response within days. The coverage was true to the policy and I am thrilled with my decision to choose Healthy Paws! They were very kind in their correspondence and inquired about Baileys well being. I know I have the Cadillac of coverage for him!

The rapid turnaround on claims is impressive and far better than my own health insurance. I'm very glad I decided to but Pets Best for my dog.

Refused to pay for surgery completed September 04, 2012, sent a letter telling me they placed an exclusion on the affected tissue September 20, 2012, 9 months after I signed up for the surgery. Have had insurance with them twice, they have never paid a cent toward a claim. Pet secure is a scam.

When my dog was diagnosed with cancer I thought it was going to take forever to get reimbursed. I didn't even want to fill out the paperwork. When I finally did, there were maybe 8 lines to fill in. I sent the claim form and the itemized bill to them electronically and received an automated reply within the hour. 2 days later they sent an explanation of benefits and a check was in the mail. If this were my health insurance company I'd have to resend everything 20 times and get supporting documents and what not only to have them deny half of my claim. Pets Best only denied $15 of chemotherapy drug disposal. The rest was covered with no questions asked. If it hadn't happened to me I wouldn't believe it.

Your service for our boxer with cancer has been quick efficient and absolutely customer oriented. Thank you embrace Robin Alonso

Since starting early this Summer with Embrace, we have had only positive interactions. My recently adopted pup decided to fetch a stick out of a wood pile and received a shard of wood in his eye. After several visits to the vet, his eye is now healed and I promptly received communication and the final reimbursement for this claim. If there were any issues, I had email communication immediately. I am very pleased thus far.

When I got my puppy I wanted pet insurance. My prior dog had died of cancer so I knew that pretty much anything medically you could do for a human you could do for a dog. Put in a similar situation,I did not want to have to make medical decisions based on my ability to pay for care. Enter pet insurance. It is not cheap to have but it is a great safety net. My vet recommended Trupanion based on her experience with pet insurance companies.That influenced my choice but I also did a lot of independent research before deciding on Trupanion. I could not be happier with Trupanion. They have covered illness and accidents (life with a busy puppy). Any time I have called with a question there has been a knowledgeable person on the other end of the phone line. One time they rejected a claim. My vet wrote an appeal explaining why their analysis was incorrect. The claim was reviewed and they accepted the claim. I recommend Trupanion with no reservations.

When I got my puppy I wanted pet insurance. My prior dog had died of cancer so I knew that pretty much anything medically you could do for a human you could do for a dog. Put in a similar situation,I did not want to have to make medical decisions based on my ability to pay for care. Enter pet insurance. It is not cheap to have but it is a great safety net. My vet recommended Trupanion based on her experience with pet insurance companies.That influenced my choice but I also did a lot of independent research before deciding on Trupanion. I could not be happier with Trupanion. They have covered illness and accidents (life with a busy puppy). Any time I have called with a question there has been a knowledgeable person on the other end of the phone line. One time they rejected a claim. My vet wrote an appeal explaining why their analysis was incorrect. The claim was reviewed and they accepted the claim. I recommend Trupanion with no reservations.