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I have a 3 year old Russian Blue cat. Recently he became very ill where he had thrown up over *20* times in a 12 hour period. I rushed him to the after hours emergency vet once I got home and saw the small piles of vomit all over my home. He received great care and the day after I faxed in my claim to trupanion. Within 2 days I received my first email. The communication was great. I received numerous emails with updates so I never felt I had to call for more information. The processing was just under a week. I was satisfied with the 90% payout which helped greatly, however was disappointed that the $165 emergency vet fee was not covered. My cat was in dire need of vet care and to find out that this fee was not covered did not sit well with me. What else was I supposed to do with my cat?

I have a 3 year old Russian Blue cat. Recently he became very ill where he had thrown up over *20* times in a 12 hour period. I rushed him to the after hours emergency vet once I got home and saw the small piles of vomit all over my home. He received great care and the day after I faxed in my claim to trupanion. Within 2 days I received my first email. The communication was great. I received numerous emails with updates so I never felt I had to call for more information. The processing was just under a week. I was satisfied with the 90% payout which helped greatly, however was disappointed that the $165 emergency vet fee was not covered. My cat was in dire need of vet care and to find out that this fee was not covered did not sit well with me. What else was I supposed to do with my cat?

My dog needed surgery. The claims process went smoothly, and everyone was very nice and respectful. I'm really happy I went with embrace rather than some of the other pet insurance plans I had been looking at.

During a dental procedure (not covered) a problem was found that required a biospy and extensive blood work with rather inconclusive results but pointing to a hypesensitivty to unknown source (have since changed to hypo food)so in other words, her immune system is out of whack causing ulcers on the back of her throat. My issue is despite the vet diagnosis, Embrace was quick to attribute this to dental and thus not cover. My concern here is not the money but Embrace making its own diagnosis contrary to the vet (who is the professional) and says this is NOT dental related. As this may be an ongoing problem, until Embrace recognizes my vet's diagnosis, any future bills attributed to this condition will not be covered as the company continues to call it dental. If have been waiting weeks to hear back on whether they will recognize this condition correctly or not. It makes me question the validity of the insurance and the willingness of the company to listen to the vet. it makes me hesitant to recommend this insurance at this time. (Ironically the condition they are saying she has is a common condition with King Charles Spaniels...not her breed.)

This is a reasonable amount of turnover time. However it was a very simple claim that has been processed for us a couple of times before. I'm not sure if your turn around times for something major is adequateor not. Thsnks for improving though.

Since this was our first claim, we were a little worried. Service was great, very fast repayment. Our only concern was the fact that the re-examination had to be paid for every time and since we took Max in 3 times in 72 hours for the same condition, we expected to pay only one examination fee.

Since this was our first claim, we were a little worried. Service was great, very fast repayment. Our only concern was the fact that the re-examination had to be paid for every time and since we took Max in 3 times in 72 hours for the same condition, we expected to pay only one examination fee.

review my dog in less than a monthwent blind totally it bothered me to see walk into things and could not make it the stairs my wife was crying I Took to the vet he told it looks like cataracts so I took to garden state veterinary in tinton falls nj to see a DRDJ Haeussler to do surgery on the eyes now my dog can see again thank you doc the cost was $4839.27 thank god I have pets best insurance they paid me back $3866.00 and very help full I would deffently keep insurance on my dog and it will be pets best insurance thank very much and very fast riembursement no hassle and paid all visits the premiums are very reasonable

If you have ever go to the Pet ER, you might have seem some Pet hospitals ask you to pay deposit before they give further treatment to your pet. You feel heart breaking when you see Some have to loan the money to give their pet treatments or even give up on their pet because it is too expensive. We had a almost 16 year old dog Looka. She was diagnosed cancer on July, 2011. If not because PetBest, we cannot go further for her radiation and surgery. Thank God that we have her cancer treatment covered ( we claim 8000 in total) she is still live and kicking! Last month, she was found by our Vet her liver ALT level elevated, all the checks and treatments is another 1300 dollars bill. We submit our claim and right away received PetBest response. I feel safe that I have the choice to protect our dog because the insurance. I hope all the pet owners has this choice for their pets as well!

Quick payment was made for my young dogs prescription medicine which is necessary for his anemia (secondary to his kidney disease). This company has always been the best --- from coverage & quick claim processing & customer service.