Very pleased with Trupanion
I have been very pleased with the help and support received from Trupanion. My kitten developed asthma and underwent many costly tests recently and she is currently on medications to treat her condition. The coverage I chose has been a lifesaver and Trupanion representatives have been wonderful. They are prompt with follow ups and status reports regarding my claims. Once I fax in my paperwork, the process begins within a day which is great. I do recommend this company to others.
- INSURER:
Trupanion Canada
- POSTED: 10/29/2012
- BY: Paula
- BREED: Domestic Shorthair
- AGE OF PET: 0 - 3
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"Trial" Coverage.....
I decided to get the trial coverage on my 3 month old puppy. After two weeks into the plan, he had an ear infection. Took him to the Vet and paid over $200 for exam and meds. Filed the claim to AKC PET and received a letter two weeks later saying that it was not covered because was within 30 days. I called CS and they said it's not covered under the "trial". So, why offer a "trial" version of the insurance.
- INSURER:
AKC
- POSTED: 10/29/2012
- BY: Clark
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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Caring Customer Service
As someone who wanted the best for my rescue pup, I diligently researched all the pet insurance options available. The Embrace customer service team has been amazing and SO patient with me- insurance jargon can be very hard to understand, and their team does such a great job. I highly recommend this company. Also, be sure to fully understand what your policy is about prior to purchasing- that way, you can be sure that you're choosing the best option for your and your pet.
- INSURER:
Embrace
- POSTED: 10/29/2012
- BY: Julie
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Two years, twenty claims, no hassles
I think the title says it all. We've had Embrace since we got Mosby as a puppy. We've filed all size claims, from $75 for a clinic visit to $2200 for an emergency laparotomy. We've had no hassles receiving any reimbursements, all have been the expected amount.
- INSURER:
Embrace
- POSTED: 10/29/2012
- BY: Richard
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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Claims paid as expected
I was pleased to see my first claims paid routinely. I bought the combo wellness and insurance plans. We have two Lab puppies and by the time I had them examined , all the shots, spayed and neutered I had incurred $500 in wellnessVet costs. Embrace paid them all at 100% even though some of the claims were over the 90 day period. they relaised it was my first claim and gave me some grace with that.
- INSURER:
Embrace
- POSTED: 10/29/2012
- BY: Peter
- BREED: Labrador Mix
- AGE OF PET: 0 - 3
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great customer service
I have been extremely happy with the customer service I have received and the timeliness of the payments. However, I was a little disappointed to hear that there is a $400 maximum on wellness which I have already met for my pet Beezy after her spay and vaccinations.
- INSURER:
Embrace
- POSTED: 10/29/2012
- BY: Lisa
- BREED: Pembroke Welsh Corgi
- AGE OF PET: 7 - 10
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Easy process
First experience with Pet insurance. We have a puppy mill rescue and not sure of his genetic decided to get insurance. So far great service from Embrace. The claims are paid in a quick fashion and the process has been very easy so far. Good job.
- INSURER:
Embrace
- POSTED: 10/28/2012
- BY: Christophe
- BREED: Basset Hound
- AGE OF PET: 7 - 10
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Trupanion is wonderful and truly covers 90%
Trupanion is wonderful, my peke-pom just had to have the etropian surgery on both of his eyes and the covered 90%, almost 720.00 no questions asked and the claim was handled very quickly!
- INSURER:
Trupanion Canada
- POSTED: 10/28/2012
- BY: Leo
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Trupanion is wonderful and truly covers 90%
Trupanion is wonderful, my peke-pom just had to have the etropian surgery on both of his eyes and the covered 90%, almost 720.00 no questions asked and the claim was handled very quickly!
- INSURER:
Trupanion
- POSTED: 10/28/2012
- BY: Leo
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Fantastic Results
After being faced with the expenses associated with an emergency splenectomy and a short battle with cancer with our last lab, we decided to invest in embrace pet insurance with our next lab puppy...what a smart decision - after ingesting a pair of slippers we were faced with an ER visit and emergency surgery to clear the obstruction - with Embrace we had the peace of mind to move forward with surgery w/out worrying about the expense - after the surgery the claims were processed in an efficient manner w/no disputes about the vet charges - wonderful customer service
- INSURER:
Embrace
- POSTED: 10/27/2012
- BY: Scott
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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