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Great customer satisfaction! I do recommend to other pet-owners. Especially coverage up to 90% is really great and I did realize that they have passion on animals not on $$$

Our two dogs had mishaps very closed together--one with an allergic reaction to new flea and tick medication and one a possible bite. Both required emergency hospital vet care. Embrace showed caring for our dogs in their reply to our claims. These were our first claims to meet the deductible and all was handle very satisfactorily.

This pet insurance is the best! They were so easy to use and fast with reimbursing me. I always had a check with in a week of filing a claim. The claims are very simple to use too. I know first hand. You see my sweet Coco was a sick little dog the last month of her life. She just wasnt acting like herself.I had to keep taking her to the vet and were finally sent to a specialist. Coco needed a neurologist and had an MRI done. Our sweet Coco passed away during the procedure. They found a mass in her head...cancer. Let me say that with out Healthy Paws pet insurance I could have never afford the medical cared and precedures for Coco. They truly took care of everything quickly. They are very sympathetic to our lose as well. I appreciate all of the staff and everything they provided us. When our hearts have healedand the time is right to add to our family again I will choose Healthy Paws Pet Insurance again.Thank you from our hearts

I have had different insurance for my dog before, and it not only didn't cover anything, but it was a hassle to submit a claim and talk to someone. I recently switched to Embrace, and it has been the easiest process ever. I just got a $400 reimbursement check for my pet, and I received it within a week of the vet submitting the claim. I will definitely be sticking with Embrace!

The vet staff actually completed their portion of the claim form incorrectly. I realized this, and sent an email to Embrace. The next day I was emailed back, my claim was approved, and shortly afterwards I received a check in the mail. We are so happy we have pet insurance for our three dogs. We rescued a greyhound this year, and she had taken full use of it! We would be lost without this coverage.

I have 2 shetland sheepogs, ages 3 an 10 months an 10 and 5 months. I have plans B an E for both dogs. I am responded to quickly. Policy period of 8/25/11-8/24/12 my costs for vet bills and premiums paid out was $7857.22 and I was reimbursed $2473.93 (31.5%). I feel that with a 250 deductible and one of my dogs reaching age 11 years in April, I am caught in an ever growing expense sink hole. I wish PetsBest considered owners' age and loyalty.

Our perfectly healthty 2 year old cat started acting strange, crying, spitting, then eating ravenously. We didn't realize what was going on until he had a full blown seizure in front of us. We thought he was choking or having a heart attack.We brought him to our vet, who believed it could be epilepsy, then referred us to a neurologist for an MRI to rule out a brain tumor. Mc Gee was diagnosed with epilepsy, which is manageable with meds, and he is back to his usually happy self, and hasn't had an episode in the last 3 weeks. Healthy Paws processed his claim of approx $3600 the same day I filed, and paid to the penny all that McGee was entitled to, approx $3200. I was really surprised, as I never had a pet insurance claim until this one. If only people could be provided such great health insurance. I've had numerous emails from the employees checking on McGee and sending him best wishes. What a great company. I'm telling all my friends to insure their pets with Healthy Paws. They are just awesome.

My Vet actually gave me a hard time while I tried to get my dog's records. Healthy Paws intervened and told my Vet exactly what was needed and it all worked out in the end. My check as sent out quickly and an email followed to check on my dog's recovery. I would highly recommend this insurance company, they care.

I received my claim payments promptly and am very happy with Embrace!!

We have had Embrace insurance on our Boxer since he was 6 weeks old. We have never had any issues with them paying the claims and they do so as outlined in the policy. We continue to use and recommend them to all of ours friends. Their coverage cannot be beat - they do not have any exceptions to coverage for breed-specific disorders which is the biggest reason we went with them. If they are running behind w/ claims processing, they let you know. If they are taking exceptionally long, one phone call will have the claim resolved within 24hours. A+!!