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Trupanion is excellent at providing quick response to claim. Less than a week to obtain approval of claim for ACL Surgery for my Boxer Lilly.

Trupanion is excellent at providing quick response to claim. Less than a week to obtain approval of claim for ACL Surgery for my Boxer Lilly.

Our dog ate a balloon in September. We submitted our claim and within 2 days, it was processed. In October, we realized our dog was sick and a pair of tights was missing. Sure enough, he had eaten them and needed emergency surgery. I had my personalized claim form (which I can download in a second when I need it)ready for the doctors. Our puppy did great in surgery and our claim was handled quickly -- within a week, we received our check! Healthy Paws was extremely responsive and checked in to see how our dog was doing. What a great company!

I had my girl's spay/microchip appointment on Oct. 31, 2012. She also received some pain meds for after the surgery and flea medicine and fecal exam. Al covered. Today is Tuesday Nov. 6, 2012 and the claim has been processed and my money deposited back into my account (376.00). That is less than a week (including a weekend), and may have been faster had my vet not neglected to send my detailed invoice in the initial fax. They sent it a day later. All and all embrace has been in contact with me every step of the way. When I sent in any documentation I always get a follow up email. I honestly am surprised by the service and speed with which they handle everything.

I have had Embrace Pet Insurance for my Service Dog for the last three years (since I got my Service Dog). I am so happy that I have never had to utilize its services for anything more series than a skin infection. I utilize the well patient benefits of keepy Wyatt up on his shots and monthly flea and heartworm preventatives. I am so glad that if something major arrises that I will have the benefits available to help.

Everything was great except we continued to be charged the deductible each visit. Vet had to write two letters to indicate all visits were for the same condition. Perhaps the form could be altered so the vet can indicate same incident.

Everything was great except we continued to be charged the deductible each visit. Vet had to write two letters to indicate all visits were for the same condition. Perhaps the form could be altered so the vet can indicate same incident.

Pets Best is an over priced insurance company that works on a corporate level and has people in customer service who are trained in sales, but not humanity.By having unaffordable pet insurance rates, people cancel policies and animals do not get the care they need. Very dissapointing!!!!!!

My dog was diagnosed with Lymphoma(Cancer of the lymph nodes.) She has had many claims and will probably need more treatments in the future. If I did not have Embrace she may of not been able to get the treatment she needed, due to the expense. The staff was kind and sent emails on a regular basis to let me know what was happening. I am thankful to have them. The only thing I did not understand is why it takes the claims close to a month to go thru. Regaurdless,I am happy with the insurance.

I am so glad my vet convinced me to get vet insurance through Trupanion when Morrison, my Golden Retriever, was a puppy. (He is now 3 1/2.) It was the best advice I received. I admit I was skeptical when the vet brought it up. I said to the Vet, yes but will there be a loophole every time and will they say this isn't covered and that isn't covered? My vet said, "No, these guys are legit." Some people at the dog park say to me, "I just put money in a jar for emergency vet funds." But I know that wouldn't work because what about car emergencies and Christmas and the furnace needing replacing? etc. I feel really comforted knowing there is provision JUST for Morrison's needs. It can't be allocated to anything else. It is just Morrison's. I never want Morrison's health to come second to whether I can afford it or not.