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I'm so happy that we've been with Pet Insurance/Trupanion for so long - I continue to be impressed by: - the customer service - the speed at which claims are processed - the ability to control monthly payments - the willingness to accept alternative medicine

I'm so happy that we've been with Pet Insurance/Trupanion for so long - I continue to be impressed by: - the customer service - the speed at which claims are processed - the ability to control monthly payments - the willingness to accept alternative medicine

After waiting nearly a month for my claim to be looked at I got an email with missing information, wrong information, and never received my reimbursement. Had to call. People on the phone were nice and corrected the error.

I'll say what is near and dear to my heart - reimbursement. Yes and Pets Best Insurance is unbelievably fast. One day turn around. Amazing. They are very fair. The policies are one of the best, if not the best. I researched several and have been very happy with my choice.

excellent company and equally excellent customer service....just read and understand you policy and you are all good--- i am soo glad i found this company. i admit i was skeptical when i submitted the claims thinking they would come up with an excuse not to reimburse me--- but they didn't

excellent company and equally excellent customer service....just read and understand you policy and you are all good--- i am soo glad i found this company. i admit i was skeptical when i submitted the claims thinking they would come up with an excuse not to reimburse me--- but they didn't

Our 9 year old retriever mix had a catastrophic accident that resulted in two shattered front legs. I was expecting a lot of red tape and exclusions of coverage disputes from Embrace as I had had with a previous insurance carrier. Not the case!!! I submitted the bill along with the vet's notes and received a check for our policy coverage limit- no hassles. What is even more impressive is that our pets continuing care for this accident is still being covered in the new plan year. I know that other companies would have cut off coverage for this accident after the the policy limit pay out. We deeply love our dog and having Embrace insurance we were able to make our decisions based on her best care rather than monetary considerations. I highly reccommend this insurance company.

I have to admit that I was very skeptical of pet insurance in the first place. I am one of those people that believes in saving for a rainy day and there is no need to pay an insurance company a monthly premium for something that should be budgeted for in the rainy day fund. I have never been a fan of any insurance company in general, whether it be car, home, health, etc. Nevertheless, I have a Labrador Retriever who is very prone to getting into everything and thought I would try it out and see what I thought for a year and then cancel it if it seemed a waste. Earlier this month, my lab got a case of chronic vomiting with blood in the vomit. I freaked out and we had to have x-rays to make sure he hadn't eaten anything and then a barium swallow test. Both expensive procedures. After no definitive results and continued vomiting, we were referred to a specialist for ultrasound and endoscopy. All of these procedures together totaled around $2,600.00. Healthy Paws was amazing to deal with. I had a reimbursement check in days and the staff even emailed me to check on Jackson. We are still waiting on the biopsy results to verify that it is not cancer but I will NEVER cancel this policy. I have the $250.00 deductible with 90% reimbursement-For my 5 year old lab, the premium is around $40.00 per month. BUT, this policy INCLUDES congenital hip/back/elbow conditions that labs are prone to after a 1 year waiting period. I could not find a single other policy out there th

My dog was vomiting all day and not eating which is unheard of. The vet did x rays , bloodwork, and gave her medication and fluids. I submitted the claim and got a response within hours. Everything was covered less the office visit and deductible. The check arrived in a few days. After that I got a follow up email checking on my dog. If I could I would switch my whole family to Healthy Paws!

I have had embrace for several years. My claims used to be handled within a few weeks. Now it takes almost 2 months! I'm happy with the coverage and the people are nice. I just wish it didn't take so long to to get paid.