Excellent Customer Service
You don't have to hold, or press a whole lot of numbers before you get to speak to a live person. I got step by step updates on the progress of my claims, and all employees have a genuine interest in helping. Courteous and timely responses to all all inquiries
- INSURER:
Embrace
- POSTED: 11/12/2012
- BY: Lori
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
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They always come through
Our dog required a follow-up surgery when a mastocytoma was not completely removed. The surgery was over $3000 because a specialist had to enlarge the margins of the prior surgery and remove a flap from her belly to cover the large wound. Embrace paid everything other than our deductible and take home meds. We have had several claims over the years and they have always been reliable in paying what they say they cover.
- INSURER:
Embrace
- POSTED: 11/12/2012
- BY: Susan
- BREED: Jack Russell Terrier
- AGE OF PET: 7 - 10
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Great Company!
I'm very happy with Trupanion as our pet's insurance provider. Over the years, we have had 4 pets (dogs) registered with them, and each time they have been very helpful & polite on the phone, and the claims have been paid out correctly and on time in each instance. This has allowed us to give each of our pets the best possible care without concern about potential costs. I would highly recommend Trupanion!
- INSURER:
Trupanion
- POSTED: 11/12/2012
- BY: Christine
- BREED: American Eskimo Dog
- AGE OF PET: Over 11 years
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Great Company!
I'm very happy with Trupanion as our pet's insurance provider. Over the years, we have had 4 pets (dogs) registered with them, and each time they have been very helpful & polite on the phone, and the claims have been paid out correctly and on time in each instance. This has allowed us to give each of our pets the best possible care without concern about potential costs. I would highly recommend Trupanion!
- INSURER:
Trupanion Canada
- POSTED: 11/12/2012
- BY: Christine
- BREED: American Eskimo Dog
- AGE OF PET: Over 11 years
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Great experience with Healthy Paws Claims!
I called ahead to tell them of the problem and they told me the claim would be covered. My dog, 8 month old Yorkie had injured her knew jumping(luxating Patella). It required surgery from which she is recovering now. Surgery went very well, and within one week I had a check in hand. I highly recommend Healthy Paws. They really took care of the situation!
- INSURER:
Healthy Paws
- POSTED: 11/12/2012
- BY: Greg
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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Great Claims Service
I have submitted several claims for my 1 year old cavalier king charles spaniel. Each claim has been reviewed and ultimately paid ina very timely manner. Thanks Embrace!! I couldn't be happier with my choice for pet insurance
- INSURER:
Embrace
- POSTED: 11/12/2012
- BY: Pat
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
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HAPPY CUSTOMER
I HAVE HAD TRUPANION FOR ABOUT 2 YEARS NOW AND THIS YEAR IS THE FIRST I HAVE REALLY NEEDED IT. MY sHIH TZU "ULI" SUDDENLY COLLAPSED. AFTER ALL IS SAID AND DONE TRUPANION FAILED TO TELL ME ABOUT HOW THE DEDUCTIBLE REALLY WORKED. THEN I CALLED AND TALKED TO A VERY NICE AND VERY INFORMATIVE REPRESENTIVE. SHE HELPED ME WITH OTHER OPTIONS THAT WAS AVAILABLE FOR THE DEDUCTIBLES, I AM HAPPY WITH THE OVER ALL RESULT AND DEFINITELY WOULD RECOMMEND TRUPANION TO OTHER DOG AND CAT OWNERS.
- INSURER:
Trupanion
- POSTED: 11/12/2012
- BY: JANET
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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HAPPY CUSTOMER
I HAVE HAD TRUPANION FOR ABOUT 2 YEARS NOW AND THIS YEAR IS THE FIRST I HAVE REALLY NEEDED IT. MY sHIH TZU "ULI" SUDDENLY COLLAPSED. AFTER ALL IS SAID AND DONE TRUPANION FAILED TO TELL ME ABOUT HOW THE DEDUCTIBLE REALLY WORKED. THEN I CALLED AND TALKED TO A VERY NICE AND VERY INFORMATIVE REPRESENTIVE. SHE HELPED ME WITH OTHER OPTIONS THAT WAS AVAILABLE FOR THE DEDUCTIBLES, I AM HAPPY WITH THE OVER ALL RESULT AND DEFINITELY WOULD RECOMMEND TRUPANION TO OTHER DOG AND CAT OWNERS.
- INSURER:
Trupanion Canada
- POSTED: 11/12/2012
- BY: JANET
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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Increasingly Poor Service
Every claim that I submit it seems like I automatically get the "apology email" saying that "it is not like us" and "we don't normally take this long". It is becoming clear that you do normally take this long and you take advantage of your customers.
- INSURER:
Embrace
- POSTED: 11/12/2012
- BY: Douglas
- BREED: Bernese Mountain Dog
- AGE OF PET: 7 - 10
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Fast!
I really appreciate how fast Trupanion reviews the claims and gets the checks out.
- INSURER:
Trupanion
- POSTED: 11/11/2012
- BY: Julia
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
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