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I just wanted to recognize you for once again providing great service and prompt payment of claims. I continue to be amazed at the ease of your claims process and the speed with which claims are paid. I have heard so many people complain about their pet insurance companies and I have to say that I have truly been delighted with Pets Best. I've been with you for four or five years now and I couldn't be happier with the rates or coverage. In a world where most products and services fall far short of delivering what is promised, you consistently exceed my expectations with every interaction. As part of the animal rescue community, I am often asked about pet insurance and I recommend you to everyone I know!!

I signed both my dogs up for the "catastrophic" coverage ($1000 deductible) plus Wellness, which is a very good deal. Embrace customer service has been excellent, and payment for claims has been prompt. I highly recommend Embrace, which I selected after my veterinarian told me about it and I compared it to other insurance plans.

Very easy process. No hassles. Great product.

Very easy process. No hassles. Great product.

We first considered purchasing medical coverage for our new puppy almost a year ago. Initially, we thought the cost may not be a wise investment - and we were skeptical of any claims processes, should we actually need to utilize the coverage. We can now say with confidence, the decision to purchase coverage from Healthy Paws Pet Insurance is one we will not regret. Earlier this year our puppy had multiple episodes of gastritis/gastroenteritis - which resulted with loose bowels, vomiting, and subsequent treatment for dehydration. Due to the reoccurring nature of these incidents, we believed he may have ingested a foreign object that may have become an obstruction. Analysis of these issues required multiple trips to different veterinarians over the course of a couple months. Once claim forms and associated documentation was submitted to Healthy Paws for reimbursement, the thoughtful staff promptly processed the paperwork and provided clear and personal communication throughout the process. The claims process was straightforward – and offered several options (mail, fax, e-mail) for transmitting information. The ONLY improvement I could suggest/recommend for Healthy Paws is to allow larger file attachments (currently 5MB) for e-mailed claim form documentation. We will certainly continue our coverage - and will not hesitate to recommend the services of Healthy Paws Pet Insurance to our friends and family in the future.

Would not recommend this company to anyone. Continually asks for same information, over and over. Vet faxed information over 4 times. When Embrace could no longer deny they had the vet information, they then said they did not have copies of the claims. Claims miraculously appeared and then they came up with excuses not to cover the expenses. Claims took EIGHT MONTHS to handle.

My dog (labrador) recently injested a foreign object without us knowing. He became very ill one night and when we took hin to the vet it was determined he would need surgery. The item was already passed his abdomen and in his intestine which is a more serious surgery. My family and I had already undergone 2 previous surgeries w our dog but they were both events we had witnessed him eating somthing we felt he couldnt pass or throw up, so his surgery was in the belly and less critical. I say this because I wasnt even sure Healthy Paws would insure my dog because of his previous "accidents." The monthly cost is very reasonable as we compared many others. The claim form couldnt be any easier to fill out. We were fully reimbursed and the claim was reviewed in less than 10 days! I think this company is awesome!

I have been a customer for over a year. Every claim submitted is paid timely. Turn around is so fast. This morning I received an email stating our claim was received. This afternoon I received another email stating my claim was processed & I could expect payment in 2 days. Even during normal processing times I would get email updates. Embrace has been a fantastic company with which to work.

I only wish health insurance for humans work as well and as smoothly as this service. At this time I would fully recomend Embrace Pet Insurance.

Although my cat is only two years old, she hashad many health issues. Trupanion has taken the time to review any claim issues we have had and will cover her hip dysplasia operation recommended by her vet.