The claim was paid fairly but the processing time is slow
This is a good company and they pay fairly but it should not take over a month to process a claim
- INSURER:
Nationwide
- POSTED: 12/13/2018
- BY: Richard
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Response was fast
The best thing Trupanion has going is that the veterinarian s office files the paperwork. The response was fast, but disappointing in that it seems that not too much is covered in the regular care category. Meanwhile we spend over $800 per annum to receive creative statements about what is not covered.
- INSURER:
Trupanion
- POSTED: 12/13/2018
- BY: Mark
- BREED: German Shorthaired Pointer
- AGE OF PET: 7 - 10
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Customer Service was great
Customer Service was great and handled my anxiety well !
- INSURER:
Trupanion
- POSTED: 12/13/2018
- BY: Hilary
- BREED: Maltese
- AGE OF PET: Over 11 years
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My questions were answered
My questions were answered in full politely, friendly and professionally. I have referred and/or suggested trupanion to all my pet-owner friends and family.
- INSURER:
Trupanion
- POSTED: 12/13/2018
- BY: Michael-Anne
- BREED: German Pointer
- AGE OF PET: 7 - 10
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Professional and courteous!
Adam was professional and courteous. Provided all the information I requested.
- INSURER:
AKC
- POSTED: 12/12/2018
- BY: Thomas
- BREED:
- AGE OF PET: 0 - 3
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Very happy with Trupanion
I submitted claims by scanning and uploading them to Trupanion. I spoke with customer service a couple of times for my clarification and they were very knowledgeable. They processed my claims within a few days and direct deposited the payments the following day. I am very happy with their claims process. I will continue to use Trupanion.
- INSURER:
Trupanion
- POSTED: 12/05/2018
- BY: Suzanne
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Terrible Service
Been waiting 7 weeks to have a claim paid. Allied today and was told it still had not been reviewed and asked if I wanted it expedited? Are you FING kidding me? Plan to cancel and write a bad review just about everywhere and anywhere I can.
- INSURER:
Nationwide
- POSTED: 12/05/2018
- BY: Bill
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Very nice people on the phone when ever I call
I am very happy with your service, I recommend any one whom has a pet get Nationwide insurance.
- INSURER:
Nationwide
- POSTED: 12/05/2018
- BY: Cindy
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Claims were easy
Claims were easy to submit and Trupanion paid promptly! Very happy!
- INSURER:
Trupanion
- POSTED: 12/05/2018
- BY: Suzanne
- BREED: Terrier
- AGE OF PET: 7 - 10
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I always get prompt service
I always get prompt service on claims. I already have recommended to two pet moms!
- INSURER:
Trupanion
- POSTED: 12/05/2018
- BY: Jean
- BREED: Maltipoo
- AGE OF PET: 7 - 10
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