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From the first phone call staff was compassionate with us. When I emailed a question I heard back within hours. Easy to submit and saved me from large quantities of financial stress

I bought the insurance 2 years ago knowing my Newfoundlands were prone to leg/ hip injuries. Fortunately, Onyx cooperated and didn't blow his ACL until after the required year without a leg problem, and I was able to get back one third of his vet bill. There is a 60% chance he will blow the other ACL, and if he waits until 180 days from the first injury, I might even get reimbursed a third for that as well! The customer service people were very helpful and when I didn't understand some of the complicated policy limitations, the customer service supervisor was super nice and made everything clear to me. I received my reimbursement within a month of submission. I am glad I have pet insurance with ASPCA

I am new to the world of pet insurance, having resisted for the first few years of my Shih Tzu/Pomeranian's (That's Shiranian, thank you!) life. But I am so glad I made the investment in my pet's health. Just after purchasing, my poor pooch experienced a bout of gastroenteritus. Luckily, after the usual tests, nothing unusual appeared - no parasites, etc. Then a few months later, again she experienced similar symptoms and a bigger vet bill. I filed my claims diligently, and while there was some issues getting the vet practice to fax over her entire file, Embrace stayed on it. Then just a few weeks ago, my baby had her worst bout yet...vomiting up coagulated blood! I rushed her to the vet for emergency care, amounting to xrays, bloodwork, and several medicines to soothe her defiant gut. Colitis due to diet, and a $650+ bill! Despite the annoyance of a vague diagnosis (yet relieved she is fundamentally healthy dog), I am sure glad that after meeting my deductible with this visit, and paying my 20% copay, Embrace, true to their word, reimbursed me $384! And thank goodness too, as the holidays are upon us. I am pleased with the personal, professional service they give, and feel much more confident knowing that should anything truly disastrous occur (which it WON"T!!), they will be there to assist.

I just wanted to recognize you for once again providing great service and prompt payment of claims. I continue to be amazed at the ease of your claims process and the speed with which claims are paid. I have heard so many people complain about their pet insurance companies and I have to say that I have truly been delighted with Pets Best. I've been with you for four or five years now and I couldn't be happier with the rates or coverage. In a world where most products and services fall far short of delivering what is promised, you consistently exceed my expectations with every interaction. As part of the animal rescue community, I am often asked about pet insurance and I recommend you to everyone I know!!

I signed both my dogs up for the "catastrophic" coverage ($1000 deductible) plus Wellness, which is a very good deal. Embrace customer service has been excellent, and payment for claims has been prompt. I highly recommend Embrace, which I selected after my veterinarian told me about it and I compared it to other insurance plans.

Very easy process. No hassles. Great product.

Very easy process. No hassles. Great product.

We first considered purchasing medical coverage for our new puppy almost a year ago. Initially, we thought the cost may not be a wise investment - and we were skeptical of any claims processes, should we actually need to utilize the coverage. We can now say with confidence, the decision to purchase coverage from Healthy Paws Pet Insurance is one we will not regret. Earlier this year our puppy had multiple episodes of gastritis/gastroenteritis - which resulted with loose bowels, vomiting, and subsequent treatment for dehydration. Due to the reoccurring nature of these incidents, we believed he may have ingested a foreign object that may have become an obstruction. Analysis of these issues required multiple trips to different veterinarians over the course of a couple months. Once claim forms and associated documentation was submitted to Healthy Paws for reimbursement, the thoughtful staff promptly processed the paperwork and provided clear and personal communication throughout the process. The claims process was straightforward – and offered several options (mail, fax, e-mail) for transmitting information. The ONLY improvement I could suggest/recommend for Healthy Paws is to allow larger file attachments (currently 5MB) for e-mailed claim form documentation. We will certainly continue our coverage - and will not hesitate to recommend the services of Healthy Paws Pet Insurance to our friends and family in the future.

Would not recommend this company to anyone. Continually asks for same information, over and over. Vet faxed information over 4 times. When Embrace could no longer deny they had the vet information, they then said they did not have copies of the claims. Claims miraculously appeared and then they came up with excuses not to cover the expenses. Claims took EIGHT MONTHS to handle.

My dog (labrador) recently injested a foreign object without us knowing. He became very ill one night and when we took hin to the vet it was determined he would need surgery. The item was already passed his abdomen and in his intestine which is a more serious surgery. My family and I had already undergone 2 previous surgeries w our dog but they were both events we had witnessed him eating somthing we felt he couldnt pass or throw up, so his surgery was in the belly and less critical. I say this because I wasnt even sure Healthy Paws would insure my dog because of his previous "accidents." The monthly cost is very reasonable as we compared many others. The claim form couldnt be any easier to fill out. We were fully reimbursed and the claim was reviewed in less than 10 days! I think this company is awesome!