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A generally smooth experience from start to finish. Claim was easy to file and reimbursement arrived within 10 days. Only complaint is that I am only seeing about a 75% return on my total expenses after the deductible, 90% coverage, no refund on taxes or exam fees. It's frustrating to pay for good, expensive coverage... spend $2000 at the vet, but only get $1500 back.

I had to take out Westie to the vet to have an embedded foxtail seed removed. ASPCA was there. The claim was easy to make and the reimbursement was fast. Wish our Health Insurance was as efficient! ASPCA is a great investment.

I was very happy with the results of our most recent claims. We ended up with two different veterinarians in less than 6 hours and we're a bit afraid we would be denied the second claim but it was going to the second vet that saved Gabe's life.

Our mini Aussie is a little accident prone and dislocated his knee in February of 2011. Healthy Paws have been very fast, friendly, and patient with his claim, which included a major surgery on his knee. They are always helpful and kind if we call with questions, and process all of our follow up invoices very quickly so we can get our bills paid right away. Months later, our Aussie is still going through follow up visits, which include x-rays and pain medication, and Healthy Paws have been there to support us the entire time. I would recommend this company and their amazing team to anyone looking for a company that really cares!

Embrace is the first pet insurance I have ever encountered in the past 20 years that is actually worth the time/money spent on it. Their process is straightforward, easy to understand and navigate. Their claims process is timely and so easy to do if you can scan in documents from your computer. Our puppy Jesse, just had to have arthroscopic surgery and I was waiting to see if Embrace would come through on a big cost like this as well as they have for smaller issues. Same great service. I highly recommend them.

my dog was diagnose with cancer. hearing the news was heartbreaking as she is a beloved family member. embrace insurance made the claim process painless. They processed the claims in a timely manner without any nonsense. you could'nt ask for a better insurance company. dealing with my dog illness is enough without any other issues. embrace made the process a lot easier to deal with.

Fantastic customer service, quick processing of wellness claim! Thanks!

Excellent experience with claim. I was updated immediately during the whole claim process and it happened much quicker than I imagined. I am very happy with their efficiency

After continuous years of coverage, the only time I put in a claim was I was denied because her illness occurred beyond the 180 day claim period, although the medications and treatments were ongoing. It is a total waste of time. The ASPA should be ashamed to be connected to this company. I am cancelling my automatic monthly contributions to the ASPCA and sending it to another pet charity. It took over a month to be denied and multiple phone calls.

Thank goodness for trupanion! My Rotti, Tessa, had severe hip displiasa in both hips! We. We're able to get her surgery for both hips and a third when she popped one of her new hips out! Trupanion covered %90 of all the expenses! We would not have been able to do this for our sweet girl if not for Trupanion!!! We are forever grateful!!!