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I am furious with this insurance. Fool me once shame on you, fool me twice shame on me. I renewed my dog's policy after having nothing but issues with this insurance and now am still having nothing but issues. We had to bring my dog to the ER day after Thanksgiving. The bill was almost $500. The had to do Xrays, labs, etc. I submitted my claim to Embrace and the same day I get an email back that Bailey had maxed out her wellness rewards for the year so they will not be paying a good portion of the bill. The visit had NOTHING to do with wellness. When I called the ER the labtech said, ma'am, we don't do wellness visits here. I said yes I know. Every time I submit a claim to this insurance, even after calling to confirm information, they find a reason not to pay the claim. I am completely disgusted and outraged. We just got a new dog and I will absolutely NOT insure him with this company. They have been nothing but scams and headaches.

first time having pet insurance but we got a newfoundland puppy and figured we better get some insurance. Have submitted two claims on her wellness benefits and the people at Embrace were very quick in letting me know they received the claim and then very good about letting me know when the money would be in my account. So far very happy with our choice of insurance for our puppy.

Great insurance! My puppy ate a chicken bone and had an emergency surgery costing over $3000. Embrace's claim process was quick and easy. I received a check for 80% of my claim within 30 days.

I think human health insurance companies should follow the Embrace approach with regard to customer service and delivery of benefits...

We have been with Embrace for just over a year and before the first year was up submitted a claim for over $4000. Our calico Carly decided to swallow over 2 feet of ribbon, which promptly obstructed her small intestines and required surgery. Embrace took a little longer to reimburse us, but kept us informed all through the process about delays due to high claim submissions. They never once questioned our claim documentation, have the nicest people and the best customer service I have ever experienced. We were reimbursed the full 80%($4385.00). Thanks Embrace you have customers for life.

We have had 3 claims with Embrace for our 4 year old Viki. I have always found the reps to be considerate of the pet and efficient in getting the refund to us. They keep us well informed and are ready to answer any questions we have. Embrace came highly recommended to me by my vet!

Embrace contacted my vet and took care of breaking out the different parts of my claim which I really appreciated! Thanks for the quick and great service!

I did not know that submitting a claim would be so easy. They also checkup on you.

I did not know that submitting a claim would be so easy. They also checkup on you.

This is the third time I have sent in a claim for my 12 month old German Shepherd.... all for Wellness! I have received $400 for the $300 I spent on the insurance! The customer service was quick to respond with an email on the status of the claim, and is always helpful when I have questions. I have had horse insurance for over 30 years and nothing compares to the quick turnaround of a claim to holding the check in my hand, as Embrace has demonstrated!