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I've carried pet insurance for several years, and never had to make a claim, so I was apprehensive when my dog tore her CCL and needed surgery. I didn't know whether the claims process would be arduous, or whether coverage would be denied for some arbitrary reason. Turns out I had no reason to fear! Embrace honored my claim, and kept me apprised of the status throughout the process. The staff also reached out to check on us a month after the surgery, to see how my dog was progressing - a very kind gesture. I recommend this insurance company. No pet of mine will ever be without Embrace coverage.

Having such a high level of communication and prompt claims processing is so unusual and refreshing. Keep up the good work!

My first experience filing a claim came when my 2 year old pitbull torn her ACL and needed surgery. Healthy Paws made the process so simple and have called and emailed to check on Coco's recovery. I couldn't ask for anything more. Their genuine concern for pets shows through!!! Your coverage has truly been a blessing.

I am amazed on how quickly ASPCA responds to my requests for reimbursement. They are doing a great job and have saved me a lot!

Glad I had some kind of pet insurance. The only thing that I did not care for is that the deductible is applied to different conditions and not a one-time deductible.

Glad I had some kind of pet insurance. The only thing that I did not care for is that the deductible is applied to different conditions and not a one-time deductible.

I have 2 black labs. At 5 months old one of my 2 labs had eaten something toxic and I spent 3000.00 fixing him. The day he was released I ordered pet insurance for both of my dogs. They've been in emergency situations about 6 times since then and Healthy Paws has always been helpful, quick with cutting and sending checks, and they follow up to make sure my pet is doing well afterwards. They are fantastic!

I have a 9 month old pit bull, who is in pretty good health. the plan covers most of her vet stuff, but i wish the normal price of the procedures and medications were higher. when i receive my reimbursements, i dont get back as much as i had hoped because apparently my vet charges higher than normal prices.

A few months after purchasing insurance on our 7year old mutt, he was diagnosed with arthritis and hip dysplasia. I'm so happy that Embrace covers his medications (90%) and they are very speedy in reimbursing us. Embrace representatives are also very efficient in contacting us when needed.

After an overnight stay for our 2-yr old puppy in the ER, I contacted Healthy Paws about a vet bill for $1800. I sent the claim form in via fax and within hours I had already heard back from them saying how they were going to cover about $1600 of it (everything but the emergency fee). It's been a few days and I haven't received the check yet, but I've received other checks from them within a few days. Perhaps the best part was a follow-up email from them a few days later asking how my puppy was doing. A very unexpected personal touch, and very appreciated. Outstanding attention and care, great to work with. Highly recommend!