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good

I cannot express how impressed I am with the service provided by Healthy Paws.My sweet kitty, Pepper, broke her hind left leg (tibial fracture. We don't exactly know how (she is indoor only). We've had to make over 5 trips to the vet in less than 3 weeks. She also had to be taken to the emergency vet twice during this time. Although not all of my claims have been sent to Healthy Paws yet, I did receive a check today from them for the first few visits. The experience was surprisingly hassle-free. Since this was our first claim ever, we needed to submit all of Pepper's vet records to them. Once they had everything we needed, our claim was processed within a day, and I received the check in another two! I spoke to one of their customer service reps a couple times, and she was always helpful. I also received an email asking me how Pepper was doing. The entire experience left me feeling like they really cared, much unlike the 'evil insurance company' image I had in mind. :)

I have been a member for a few years with no claims wondering about when I really need help whether Trupanion would come thru or not. Well the big medical problem finally came for my best friend, my little Terrier and Trupanion did come thru - true to their words. I have been pleased with their response time and I'm able to get a live human being on the phone whenever I call the, with questions. Thank you Trupanion - for helping to give my dog quality of life.

I have been a member for a few years with no claims wondering about when I really need help whether Trupanion would come thru or not. Well the big medical problem finally came for my best friend, my little Terrier and Trupanion did come thru - true to their words. I have been pleased with their response time and I'm able to get a live human being on the phone whenever I call the, with questions. Thank you Trupanion - for helping to give my dog quality of life.

Trupanion broke my claim per day instead of per incident. I end up having 4 different claims. Despite that, the claim was fair and quick.

Trupanion broke my claim per day instead of per incident. I end up having 4 different claims. Despite that, the claim was fair and quick.

Quick claims processing

Quick claims processing

We have an 18 month old soft coated wheaten terrier. His name is Brady. He has been having moderate to severe tummy troubles for almost a year now. He was just diagnosed with a food allergy. I wasn't aware at how fast diagnostic tests can run up expenses! We have had Trupanion pet insurance the whole time with Brady. We started with a free month when he was a new puppy and we kept on as he got his first ear infection to his latest round of diagnostic tests including an Addison's test. Trupanion has been a life saver. We have been covered completely and with such fast claims service. We have been able to look after our dog without a worry because we knew we were covered and could get him the care he needed. We now have to have Brady on a special diet and the pet insurance will cover cost of food by 50%! I would recommend Trupanion to anyone with a pet as it is peace of mind at a time of need.

We have an 18 month old soft coated wheaten terrier. His name is Brady. He has been having moderate to severe tummy troubles for almost a year now. He was just diagnosed with a food allergy. I wasn't aware at how fast diagnostic tests can run up expenses! We have had Trupanion pet insurance the whole time with Brady. We started with a free month when he was a new puppy and we kept on as he got his first ear infection to his latest round of diagnostic tests including an Addison's test. Trupanion has been a life saver. We have been covered completely and with such fast claims service. We have been able to look after our dog without a worry because we knew we were covered and could get him the care he needed. We now have to have Brady on a special diet and the pet insurance will cover cost of food by 50%! I would recommend Trupanion to anyone with a pet as it is peace of mind at a time of need.