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The claim process was so simple and we received updates regularly on our status. Relieved that our claim was awarded with no issues.

The claim process was so simple and we received updates regularly on our status. Relieved that our claim was awarded with no issues.

I like the customer service here but they are slow at processing claims. When they say it takes a week it usually takes longer. That is my only complaint.

I like the customer service here but they are slow at processing claims. When they say it takes a week it usually takes longer. That is my only complaint.

I send my claims electronically and they have all been processed the next day. They are the best and very helpful when you call. I just wish they had an annual limit amount for each illness instead of a lifetime amount. I have another dog that had cancer and we used up the $2,500 in benefits very quickly, I would pay more to have insurance that resets that amount each year.

This is my second review of PetsBest. Im writing this as I cry because I had to put my best friend, my baby down on Saturday 12/15. My dog Max had lymphoma cancer. My dog had health issues almost from the very start of his young, short life. I got PetsBest just in time. From claim #1 I had no problems getting any of the claims cleared and I was always reimbursed fairly and timely just as my policy stated. My dog had stomach issues, back issues, thyroid issues and the worst cancer! I have no complaints at all with this company. I am so very thankful I had them and the owner who started this company is a Godsend. I think they paid me back more then what I paid in premiums! His total bills combined we're well over $1000. I would not have been able to treat all of his many issues without their help! I am devastated about the loss of my baby but feel I should give many thanks to this company. Their care, compassion and customer service is the best! Today I called them with questions and to deliver the worst news..I was balling and the rep was patient with me while I got it together. I will forever highly recommend them! Thank you from me and my boy Max....

Submission was very easy and reimbursement was sent very promptly. No complaints what-so-ever.

Submission was very easy and reimbursement was sent very promptly. No complaints what-so-ever.

I adopted Bear, a Karelian Bear Dog, a year and a half ago when his person died and Bear lost his home. I had recently lost my 10 year old KBD to cancer. Bear and I were truly a match made in heaven and we helped each other heal. Bear was diagnosed with a torn ACL and underwent TPLO surgery not quite 2 weeks ago. I submitted a nearly $2700 claim late the morning of December 6, 1 day post op. By early afternoon I received notification that the claim would be paid per my policy and I received the check the following Thursday, Dec 13 only 1 week post-op. I have only good things to say about Healthy Paws! The response to this claim, to all questions I've had - all have been wonderful and professional.

They exceeded my expectations. Didn't know what to expect and the claims were handled very quickly and efficently.