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My first experience with my sick puppy was so easy I was shocked. I was so surprised about not being hassled, but also how unbelievably fast they got my reimbursement check to me. They even sent an e-mail to check how Millie was doing. Excellent customer service. I would definitely recommend them to friends.

I submitted a claim that was suported by a very thorough and comprehensive letter from the veterinary surgeon. He explained a trauma was the presumed cause of the injury that necessitated knee surgery. The claim was denied as was my appeal. I am totally dissapointed and just cancelled my policy in December.

I am amazed that my claim can be submitted, reviewed, and a payment issued in one day. I don't even get that kind of service from my personal insurance. I think Embrace needs to give Blue Cross and Blue Sheild some lessons on customer service. Your question below that asks if I would recommend this Company is definitely a yes and as a matter of fact, I already got my neighbor to sign up.

This afternoon I purchased 2 flats of prescribed canned wet food for my special-needs rescue kitty-girl. The total was $111.74 & I was grateful to my vet's assistant for faxing in the claim to Embrace immediately upon my purchase. When I got home about 2 hours later what to my wondering eyes did appear but an e-mail showing *same-day* claim reimbursement via direct-deposit of the full amount of the claim!!! WOW is all I can say - as well as "thank you Cynthia Hokes for your excellent professional handling of my claim!" I really need every penny especially this time of the year. Many thanks Embrace Pet Insurance!!!

I called and spoke to the insurance agent about the claim and the representative explained the entire process to me via the phone. The insurance rep advised me how long the claim would take place and what paperwork they needed. I appreciate the service and time the agent took to cover the insurance claim process.

I called and spoke to the insurance agent about the claim and the representative explained the entire process to me via the phone. The insurance rep advised me how long the claim would take place and what paperwork they needed. I appreciate the service and time the agent took to cover the insurance claim process.

It is such a pleasure to deal with a company that truly cares about the quality of service they provide. Every step in the process was made so easy for me and I could focus all of my attention on my concern for my dog and his lameness, and doing what needed to be done to help him. The service was personal, timely, and sensitive. Within 24 hours my claim was processed and my reimbursement arrived within the week. I have relayed this to my veterinarian and friends with pets because I am so impressed with the concern and interest that was shown towards Rudy. Thank you, Healthypaws!

Rocky had numerous bladder stones and they were removed with quick recovery.

Rocky had numerous bladder stones and they were removed with quick recovery.

This is our second year with Embrace Pet Insurance and we could not be happier with the quick and efficient service. The wellness plan is a big plus. I was pleasantly surprised at the speed of processing our first claim in 2011 when our 6-month old pup lacerated her leg and had to go to the emergency vet (July 4th holiday!). Embrace worked with us and both the emergency vet and our regular vet to process the claim quickly and get the check to us. The excellent service continued throughout the year and we renewed the insurance for 2012. In our most recent claim Embrace separated the Wellness from the injury and sent two checks. I did not expect that. We definitely will continue with Embrace.