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I'm just about to add Embrace coverage for my new puppy and realized that this will be the fifth dog I've ensured with Embrace. They're a great company to deal with! I've never had a single problem with any claim. They've been super responsive, and a pleasure to deal with. We have been through some really difficult medical problems with one of our dogs, and Embrace was really wonderful to deal with. I recommend Embrace to everyone I know who has pets!

I submitted a claim for cat boarding fees and also a a form for seeing if they could process my claim for when my cat took sick. I My vet and I kept submitting forms for pre=payment of her fees and they kept repeating requests for forms even though it was submitted by snail mail and by fax. They kept misplacing my forms and now i have run into Nsf charges because of the delays in sending me my money.Be persistent and PATIENT

I've been with Pet's Best for approximately 4 years and have recommended this company to many friends. They're customer service staff have been terrific any time I contacted them, which is not often because I really didn't need to. They are quick with the service they provide and have never questioned any of my claims. They are true in their words.

We have been pleased to have Embrace Pet Insurance, they came through for us when we really needed it for our dog's surgery. Very good follow up on claims and processing. Overall we are very pleased with Embrace Pet Insurance.

Let me start by saying I never write reviews, positive or negative. The recent events with our 4 year old basset hound compel me to share our experience with Healthy Paws Pet Insurance. We took our Buddy Lee to his regular vet, as his eyes had a slight discharge, and he seemed lethargic. The vet immediately suspected glaucoma and sent us directly to a veterinary ophthalmologist. The ophthalmologist confirmed the diagnosis of acute hereditary glaucoma. We were sent home with the suspicion that Buddy Lee had lost vision in his left eye, but that maybe his eye could be saved. Treatment with oral pills and eye drops was immediately employed. This story does not have a happy ending. Four days later it was determined his vision had been permanently lost in the eye, and the severe pain he was experiencing could not be controlled with medication. His eye ball was removed, and the lid sutured closed. We advised the ophthalmologist that Buddy Lee was covered by pet insurance. She completed the form, but warned that the disease is inherent to the basset hound breed, and her experience was that most pet insurance paid little to nothing for ophthalmology bills. Now for the good news. 1-Dogs function 100% with one eye, and Buddy Lee is doing great. 2-Healthy Paws Pet Insurance paid hugely on the claim! They paid 90% of the bills after our deductible & diagnosis charges, which is exactly the policy we bought. There was no "usual & customary" nonsense, or hidden excl

my puppy had "cherry eye" in the left eye and then in the right eye, 3 weeks later. Trupanion paid promptly and with no problems.

my puppy had "cherry eye" in the left eye and then in the right eye, 3 weeks later. Trupanion paid promptly and with no problems.

I've been with Trupanion for almost 4 years now, and when people ask how I like my pet insurance I only have great things to say. They are quite literally the reason my dog is still alive, as there is no way I would have been able to cover all his medical costs on my own. A couple small errors over the years that were rectified by my calling in, but they were just honest human error and were corrected quickly and easily. Note that my premiums HAVE gone up twice now in the time I have been with them, but it was a fairly small amount each time. They provided ample notice before the rate adjustments as well. I have a 3.5years old boston terrier with ongoing allergy issues. The support Trupanion provides in covering 90% of the bills allows me to provide the proper care to my dog. The vet faxes off all the paperwork for me, and I usually get an email within 1-2 days from Trupanion saying my claim has been received, and then 2-3 days later an email saying a cheque was cut and is on its way to me. Very pleased with their service.

I've been with Trupanion for almost 4 years now, and when people ask how I like my pet insurance I only have great things to say. They are quite literally the reason my dog is still alive, as there is no way I would have been able to cover all his medical costs on my own. A couple small errors over the years that were rectified by my calling in, but they were just honest human error and were corrected quickly and easily. Note that my premiums HAVE gone up twice now in the time I have been with them, but it was a fairly small amount each time. They provided ample notice before the rate adjustments as well. I have a 3.5years old boston terrier with ongoing allergy issues. The support Trupanion provides in covering 90% of the bills allows me to provide the proper care to my dog. The vet faxes off all the paperwork for me, and I usually get an email within 1-2 days from Trupanion saying my claim has been received, and then 2-3 days later an email saying a cheque was cut and is on its way to me. Very pleased with their service.

I have had Trupanion pet insurance on our dog Suki since she was a puppy. We have never used the insurance until she was 6 years old and found out she had cancer in December 2012. The radiation treatment was a little over $8000 and Trupanion had covered the 90% to the Vet Specialist directly (Express Claim). This was such a relief as it was during Christmas and money was tight. Even before the cancer claim, we had another claim for Suki in September 2012 for about $1000 and Trupanion covered 90% of this claim as well. Trupanion does EXACTLY what they say and keep you informed via email and send you a cheque within 2 weeks of making your claim. I highly recommend Trupanion insurance to everyone that loves their pet. It is sad to say that I believe our dog Suki has a better medical insurance plan than what my husband or I have. People used to laugh at us for having pet insurance for our dog, but now they realize that I have saved so much money and have given our dog Suki the BEST care possible!!