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My mini schnauzer had a bout of pancreatitis and Embrace took care of the claim right away. They also provided great follpw up... Always letting me know of the status of the claim

Easy claim submission. Friendly service!!!

Easy claim submission. Friendly service!!!

My claim was not handled in a timelt manner and was well outside the advertised 15 business days.

I am so thankful I purchased insurance for my dog through Healthy Paws. I spent the $ to get the 90/10 coverage, and true to their advertisements, they straight up paid the claim at 90% less my deductible and the exam fees. They did not nickle-and-dime the charges as most insurance companies do. There was ZERO hassle, and payment was received by me only a week after I submitted the claim. When I spoke with a representative about the claim, they genuinely sounded like they cared about my sick dog. They called my dog by name and referred to her condition. I will always be a customer and will insure my other dog and all future pets with Health Paws!

I'm just about to add Embrace coverage for my new puppy and realized that this will be the fifth dog I've ensured with Embrace. They're a great company to deal with! I've never had a single problem with any claim. They've been super responsive, and a pleasure to deal with. We have been through some really difficult medical problems with one of our dogs, and Embrace was really wonderful to deal with. I recommend Embrace to everyone I know who has pets!

I submitted a claim for cat boarding fees and also a a form for seeing if they could process my claim for when my cat took sick. I My vet and I kept submitting forms for pre=payment of her fees and they kept repeating requests for forms even though it was submitted by snail mail and by fax. They kept misplacing my forms and now i have run into Nsf charges because of the delays in sending me my money.Be persistent and PATIENT

I've been with Pet's Best for approximately 4 years and have recommended this company to many friends. They're customer service staff have been terrific any time I contacted them, which is not often because I really didn't need to. They are quick with the service they provide and have never questioned any of my claims. They are true in their words.

We have been pleased to have Embrace Pet Insurance, they came through for us when we really needed it for our dog's surgery. Very good follow up on claims and processing. Overall we are very pleased with Embrace Pet Insurance.

Let me start by saying I never write reviews, positive or negative. The recent events with our 4 year old basset hound compel me to share our experience with Healthy Paws Pet Insurance. We took our Buddy Lee to his regular vet, as his eyes had a slight discharge, and he seemed lethargic. The vet immediately suspected glaucoma and sent us directly to a veterinary ophthalmologist. The ophthalmologist confirmed the diagnosis of acute hereditary glaucoma. We were sent home with the suspicion that Buddy Lee had lost vision in his left eye, but that maybe his eye could be saved. Treatment with oral pills and eye drops was immediately employed. This story does not have a happy ending. Four days later it was determined his vision had been permanently lost in the eye, and the severe pain he was experiencing could not be controlled with medication. His eye ball was removed, and the lid sutured closed. We advised the ophthalmologist that Buddy Lee was covered by pet insurance. She completed the form, but warned that the disease is inherent to the basset hound breed, and her experience was that most pet insurance paid little to nothing for ophthalmology bills. Now for the good news. 1-Dogs function 100% with one eye, and Buddy Lee is doing great. 2-Healthy Paws Pet Insurance paid hugely on the claim! They paid 90% of the bills after our deductible & diagnosis charges, which is exactly the policy we bought. There was no "usual & customary" nonsense, or hidden excl