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Love the personal and prompt communication. Excellent claims payment- timely and accurate. I've been a customer for years and am always impressed with the service and payment. Thank you!

We have the pleasure of a 12 yro female Labrador who unfortunately now has Diabetes :-(Accessing the Trupanion forms are easy via the net. Email-customer service is excellent, thank you Heather Pike!!! It is nice to actually receive $s for claims submitted instead of lip service and never seeing the actual funds. It is good to read in the emails that Trupanion cares about our sick companion(s) - thank you! Replies to forms or questions is quick. Keep up the great work!

We have the pleasure of a 12 yro female Labrador who unfortunately now has Diabetes :-(Accessing the Trupanion forms are easy via the net. Email-customer service is excellent, thank you Heather Pike!!! It is nice to actually receive $s for claims submitted instead of lip service and never seeing the actual funds. It is good to read in the emails that Trupanion cares about our sick companion(s) - thank you! Replies to forms or questions is quick. Keep up the great work!

When we got our golden retriever puppy Captain in July I didn't want to have the shocking vet bills that we have had from time to time with our cat so I got Trupanion pet insurance with a hip dysplasia rider. When Captain started limping, he had two office visits, x-rays, and finally an office visit with a surgeon. Trupanion not only paid 90% of most of the cost of those three visits and the x-rays, but they also pre-approved payment for 90% of his surgery which will total about $6,000. The turn around time from submitting my claims to receiving the checks was very fast - around 10 days I think. I am very thankful to be able to provide first class medical care to Captain without an extreme shock to my budget or, worse, having to watch him live in pain for the rest of his life since he's only 9 months old.

When we got our golden retriever puppy Captain in July I didn't want to have the shocking vet bills that we have had from time to time with our cat so I got Trupanion pet insurance with a hip dysplasia rider. When Captain started limping, he had two office visits, x-rays, and finally an office visit with a surgeon. Trupanion not only paid 90% of most of the cost of those three visits and the x-rays, but they also pre-approved payment for 90% of his surgery which will total about $6,000. The turn around time from submitting my claims to receiving the checks was very fast - around 10 days I think. I am very thankful to be able to provide first class medical care to Captain without an extreme shock to my budget or, worse, having to watch him live in pain for the rest of his life since he's only 9 months old.

Have 6 yr old lack lab filed one claim $400 last year got back small portion as they claimed "pre existing" which it was not. Had to fight them for weeks t get that. I have been with same vet his entire life and no pre existing---. I changed to them after being w same insurance for 5 yrs as I heard some great things about them. My policy for year was $600 last year. Just got renewal notice and it has triple premium on 2nd year to almost $1400 for one year. My dog is perfectly healthy and great vet record. This is crazy!!!!!! Go with embrace or petplane

Great! Easy to work with and fast reimbursement! Staff is very helpful in claim process.

Great! Easy to work with and fast reimbursement! Staff is very helpful in claim process.

Keeping a yellow lab relaxed and off her paw after surgery is quite a challenge. Getting reimbursed for her claims was the easiest part! In addition simple forms and speedy processing, the rep even contacted me to see how she was doing! I received the reimbursement before my credit card bill even came!

I submitted two wellness claims for my bulldog and bull mastiff and received a response and reimbursement immediately. It is wonderful to be reimbursed for services and products that you would do to keep your pets healthy.