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I had several claims because I have a puppy. Communication was very clear, they confirmed receipt of claim, updated me throughout the process and when I disagreed with one of their decisions to deny a claim; they really listened and understood my point of view and paid the claim. They are good, honest people who really do love pets.

Our 1.5 yr old Pit Bull, Molly, tore her CrCL (ACL) and required expensive TPLO surgery to repair her knee. Fortunately Molly was covered by Healthy Paws Pet Insurance so she could get this very technical procedure done. Getting right to the point, Healthy Paws helped us complete the simple claims procedure and promptly paid the claim in full according to the terms set forth in the policy. They were there to assist every step of the way and promptly returned every call I made to them and quickly replied to every email. The support staff at Healthy Paws was genuinely concerned and sensative to our needs. In short, Healthy Paws made this unpleasant time in our life a lot less stressful. With the cost of pet health care being what it is, I would very highly recommend Healthy Paws Pet Insurance to anyone who is considering pet insurance.

I spent many hours researching pet insurance as I had previously had insurance with another company and was not satisfied. I highly recommend Healthly Paws to anyone looking to insure their pet. One example of their exemplary service is how I faxed in my dog's insurance claim on a Sunday at 12:00 pm and by 5:00 pm I received an email letting me know my claim was processed and my payment was be sent out. Payment has always been within 5 days. They have always been there to answer all my questions and I have also pre-submitted estimates to check coverage ahead of time. I have have let all my friends and family know about this company including the Animal Hospital where my dog under went his surgery.

We have now had our dog insured with Embrace for over 3 years and we have been totally pleased. They covered him when he had to have emergency surgery for eating pantyhose (bad puppy!) not long after we first signed up with them and their coverage paid for his premiums for a long time! They are quick to respond, fast to process claims, SUPER nice, thorough, and do what they say they'll do. They cover what they agree to and break down your claim response in detail. You can't beat that. I know it's been said before but if only human health insurance was this good, we'd live in a better world!!!

I have always insured my dog, just in case. Coming from the UK pet insurance is soooo much cheaper, so my husband begrudges paying for it in Canada. However, this proved invaluable as our puppy just contracted Parvo. Even though she had been given all her shots she caught it. It was great piece of mind knowing that she was covered, so the vets could give her whatever she needed to get better. Trupanion have a very easy claim form to fill out. I come from an insurance background so I know to read the T&C's to see exactly what is covered. The communication via email was excellent as it was timely and they didn't leave you wondering about what stage the claim is at. The only thing was that I received 2 claim emails and this was a little confusing as I thought all her treatment was the same claim. I emailed back to question this and they said I had two claims in. I called to query this and after 10 minutes on hold, was told it was an input error. However, when the claim came through they are treating it as 2 claims (Only one lot of excess though). Overall, it is great peace of mind to know that my fur babies are covered no matter what, to any amount, any number of times.

I have always insured my dog, just in case. Coming from the UK pet insurance is soooo much cheaper, so my husband begrudges paying for it in Canada. However, this proved invaluable as our puppy just contracted Parvo. Even though she had been given all her shots she caught it. It was great piece of mind knowing that she was covered, so the vets could give her whatever she needed to get better. Trupanion have a very easy claim form to fill out. I come from an insurance background so I know to read the T&C's to see exactly what is covered. The communication via email was excellent as it was timely and they didn't leave you wondering about what stage the claim is at. The only thing was that I received 2 claim emails and this was a little confusing as I thought all her treatment was the same claim. I emailed back to question this and they said I had two claims in. I called to query this and after 10 minutes on hold, was told it was an input error. However, when the claim came through they are treating it as 2 claims (Only one lot of excess though). Overall, it is great peace of mind to know that my fur babies are covered no matter what, to any amount, any number of times.

Great communication and fast payment. Very transparent company!

My 9 year old Rotti-mix has recurrent lymphoma (was in remission and came back). Without insurance I woud be in a very difficult position; deciding whether we could afford his chemotherapy treatments. Embrace has been great; paying promptly for his 16 treatments the first time and paying again now that the cancer has returned. Over all they've been a pleasure to deal with.

there was some confustion and alot of wasted phone fax time on these claims and you still messed up and sent me a cheque that was to go to my vet

there was some confustion and alot of wasted phone fax time on these claims and you still messed up and sent me a cheque that was to go to my vet