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Faxed in my dogs medical history, appointment invoice, and diagnosis and got a check for everything my policy entitled me to. The only downside was my premium went up $3/month after the claim.

Choosing to get pet insurance was smart because we have a dog that has a weak immune system and ends up at the vet prety frequently. She is only 16 months but has had many health issues which could cause a financial dilemma for us. That stress has been alleviated because Embrace has covered every little accident and illness we have had after our deductable. I can not even put into words how phenomenal the service is. I never make times to write reviews; however, I felt compelled to discuss my feelings on Embrace. If you need pet insurance please stop looking. I did so much research about Embrace, I spoke to everyone I know with pet insurance and I am the only one with no complaints!! The best part is you get an email within 24 hours discussing your claim and they get back to you as soon as possible with the money due back to you after that. Now I get the money direct deposited in my account as well!

I am very pleased with trupanion. I left the claim form with my vet, and within a few days I received an email from trupanion informing me of receiving the claim. A few days later I received another email giving me a detailed breakdown of the refund. This email informed of that the check was in the mail. A few days later, I received the check...

I am very pleased with trupanion. I left the claim form with my vet, and within a few days I received an email from trupanion informing me of receiving the claim. A few days later I received another email giving me a detailed breakdown of the refund. This email informed of that the check was in the mail. A few days later, I received the check...

It would be better to have two separate claim forms for Wellness and Illness. I submitted claims for both Wellness and Illness on a single form for one of our dogs and it was confusing to the claims adjustor who handled it. It took 3 phone calls to get it corrected. I got my claims handled properly by the end and the personnel I dealt with were very friendly and helpful, but for future claims I am going to use a separate for for each category.

my puppy became ill overnite and it was quite intense vomiting, i had thought maybe she had swallowed something. it turned out that after xrays and 48 hrs of monitoring she was just fine and probably had a dog flu virus

my puppy became ill overnite and it was quite intense vomiting, i had thought maybe she had swallowed something. it turned out that after xrays and 48 hrs of monitoring she was just fine and probably had a dog flu virus

I've been with Healthy Paws for over two years now and my life was changed to complete peace of mind because THIS is what pet insurance should be! I have tried the competitors and their limitations, reimbursement schedules, and claims processing often made me wonder why I had bothered to get the insurance. I can't imagine my life without Healthy Paws. You guys always strive to better our furry family's lives as if they are your own. The customer service and compassion you had in your condolence to me for my first dog was heartfelt and personal! I have complete confidence my second dog will continue to have your attention and efforts in allowing for the best veterinary care to continue for her without worrying about cost. Words just cannot express how blessed the pet owner world is to have you all! Thank you for all you do Health Paws team--you make stressful times less stressful which allows for even more love to my pet during those times and beyond! God bless you all!

I have been extremely pleased in dealing with Trupanion...unfortunately not the first time, but again all the experience with the insurance company has been positive.

I have been extremely pleased in dealing with Trupanion...unfortunately not the first time, but again all the experience with the insurance company has been positive.