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Polite handling of claim. Efficient communication via email. Quick resolution.

We are new customers to Embrace and really feel we made the best choice by going with them. We submitted a claim under our wellness policy and had an immediate response from Embrace tellling us exacly what the process would be from there. We had a reimbursement check within 7 day. Excellent service, no squabbling about the cost of services in NYC!!

I switched from another highly rated pet insurance company to Healthy Paws about 15 months ago. I wasn't dissatisfied with the other company, but Healthy Paws got higher ratings on this site and the premium costs for identical coverage (90%) were less. My puppy is now a teenager, after a full year of getting into puppy health trouble - at a toxic salmon carcass, intestinal infection, developed a limp, had a transient out of limit blood test. Long story short, he got the right vet care each time with no worries for me about cost. All claims have been processed and approved within 48 hours of my vet submittal, with friendly and concise email notifications. They are the BEST! One tip I have for Healthy Paws customers - if your claim is taking a long time, it's your vet delaying the paperwork, not Healthy Paws!

My dog got into some acetaminophen and had to be transferred from our normal vet to a 24-hour veterinary hospital. This was my first claim since insuring him and I couldn't have been more pleased. When I called to verify benefits, the person I spoke with was very polite, helpful and also expressed concern for my pet (maybe I've become jaded, but I wasn't even expecting that). Since this was our first claim, it took about 10 days to get everything finalized, but the follow-up claims I've submitted since then have been approved within hours. The thing that initially attracted me to this company was that they didn't have annual maximums for coverage, but covered a percentage with no maximums. Hip dysplasia and hereditary conditions are also covered, which is pretty rare. Most importantly, they are very clear about exactly what is covered and what is not and I did not have any surprises when I received my Explanation of Benefits. I have recommended them to all of my family and friends and would strongly encourage you to go with this company.

My poor 2yr old cat had only been covered for a couple of weeks when she broke her leg at 2 AM. I bought HealthyPaws for her because I had checked out this review site in advance, but I was still worried about being denied. The animal hospital I took her to seemed slightly worried too as they'd never submitted a claim to HealthyPaws before. The hospital called HealthyPaws in the morning and checked to make sure everything would be covered before they started, and HealthyPaws quickly gave them an answer that it would be. HealthyPaws states it can take 7-10 days to process your first claim as they work to get all of your records in. I made sure the hospital I went to had every record I had from when I adopted the cat. In turn, HealthyPaws had everything they needed and within 24hrs my claim was processed without a single issue.

It's nice to know that if my dog gets sick, I will have some help the bills.

quick processing of my dog's giardia claim

quick processing of my dog's giardia claim

My dog has allergies and requires weekly shots by me, bi-annual visits to his dermatologist (the allergist in the dog world) as well as periodic medication that requires monthly followup visits to his regular vet. The premium may seem high but we have covered it and then some so we would be behind if we did not have the pet insurance. They let you know when they receive the claim and they deposit right into the bank or you can elect a check. Nothing is set in stone and every situation is different.

Best thing I ever did was get Embrace Pet Insurance for my 2 dogs.