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Our puppy was recently bitten by another dog during a romp at the dog park and had to be taken to an animal hospital for stitches (our primary Vet was closed). Although Embrace has always had EXCELLENT customer service, I was a little nervous about coverage because we had never had an accident before. I was so pleased at how quickly they processed our claim! The hospital bill was high and it was such a relief to have a Embrace on our side. I only wish I had signed up with them as soon as we got our puppy. There was one company we went with for a few months who didn't cover anything!!!

We have a 7 year old American Eskimo that recently began having diffculty getting up. She was very sad, stopped playing and would not eat. A specialist advised surgery on her knee since it dislocated and caused pain. She has since suffered from swollen joints and we are still investigating the cause. Embrace has been great. The staff is very responsive to our claims and is very caring about our pets.

I would recommend ASPCA pet inscuance to anyone who has a cat or dog.

My dog ate a hibiscus flower and got very ill. Her vet bills were about $700 with meds. The process with Healthy Paws was very easy. They took about 5 business days to review her past medical records then emailed me when the claim was processed and we got back 90% of everything after out $250 deductible. Best part, they followed up a week later to check to see how she was doing. Very nice touch.

I have not owned dogs for nearly ten years since my divorce and remarriage. My Wife, who is highly allergic to dogs found a Mini Labradoodle and she had no allegic reactions. We had watched our best friends shell out over $7500.00 on their pooch over the past year and realiszed that would be a tough burden on us if we needed that kind of Vet care. Our friends urged us to look at Pet insurance and after an exhaustive study, I chose Embrace based upon the percentage payment method of payments. Eight weeks after our first puppy, we picked up a tiny Bolognese puppy as a companion. She would only be five pounds and I head a fear that we might step on her and incur thousands of dollars in Vet fees. I added little Jazmine with a 10k limit and 80% deductible. We woke up one morning and discovered that Jazmine had something wrong with her eye. A quick search of the Internet confirmed that she had "Cherry Eye" and that it had to be surgically corrected. Do to the high failure rates of the surgery, we elected to see a Board Certified Veteranary Opthalmologist for the procedure. Approximately $2000.00 later, Jazmine was sent home. The next morning, I was hoorified to see that her other eye had the same prolapse (Cherry Eye) -- Another trip to the Surgeon and another two thousand dollars. My claims were processed and despite the warning of my Vet who said that the insurance companies always find a way to exclude this type of surgery, our claims were paid. Dr. D.

We have had Embrace insurance since our GoldenDoodle a=was a puppy. He is now 5 and a half and due to a knee problem required X-rays and medical care. What a blessing to know we had insurance. Embrace was prompt in their payment ad kept us informed of progress of the claim.

I took my cat in for a mass on her foot, at the same time we decided to have her teeth cleaned. When I submitted the claim it was mixed for illness/injury and dental (I don't have dental coverage. We later found out she has cancer. Embrace denied the entire claim since part of it was for dental.I am extremely disappointed because it is obvious that Embrace has gotten big and cares only about profits now and not their customers. When I first started with them (several years ago) - I got full explanations of what was going on, was told what part of a bill would be covered and what wouldn't. A REAL explanation of benefits, not just - we're rejecting, sorry. Their customer service has really gotten bad - a trend I have observed over the last year or so.

I love ASPCA but it would be nice if they extended their coverage for more health conditions and treatment. Some of my chihuahua's medications were considered "vitamins" since one of the ingredients was a vitamin. I have to pay out of pocket even though it's to treat a condition. Also, it takes a very long time for me to receive my check. Everything else is amazing!

Polite handling of claim. Efficient communication via email. Quick resolution.

Polite handling of claim. Efficient communication via email. Quick resolution.