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My dog Lucy had to have surgery to remove many large stones from her bladder. I submitted the bills to Trupanion and received my re-imbursement quickly. I love having this insurance for my dog

When we got our puppy we wanted an insurance company that offered a variety of coverage but also had a good reputation for great customer service and timely paying claims. We chose Embrace and can say are extremely satisfied with our choice! The representatives are very friendly and willing to help. They answered all of my questions quickly and with great examples. We submitted our first claim and it was paid as promised. They even emailed me to make sure I received it! Absolutely impressed and very happy with Embrace :-)

I am glad that I have pet insurance, due to my cat's thyroid condition now. It would be nice if one day the payout condition under "national average" could be revisited. I live in a metropolitan area and nothing seems to be a bargain here, thus possibly driving up even pet insurance costs.

Tanner had some kind of neurological episode: suddenly heavy salivating, vomiting and, by the time I could get him to my local vet 55 minutes later, he was unable to get up or to walk. 48 hours at the emergency vet hospital where they were unable to diagnose any toxic exposure but he responded to IV fluids. Claim submitted the Sunday I brought him home; claim approved around a week later and check arrived less than two weeks from the beginning of the whole event.

We have submitted multiple claims for our beloved Boxer Layla who needed multiple surgeries and inpatient stays for management of a complicated Luxating Patella. Every time we submitted a claim, Trupanion's response was fast, the staff was kind, and the claims were covered without any hassle. We would have never been able to afford to save Layla's leg without this insurance plan. I could never recommend them enough.

We have submitted multiple claims for our beloved Boxer Layla who needed multiple surgeries and inpatient stays for management of a complicated Luxating Patella. Every time we submitted a claim, Trupanion's response was fast, the staff was kind, and the claims were covered without any hassle. We would have never been able to afford to save Layla's leg without this insurance plan. I could never recommend them enough.

4 month old Chihuahua puppy got bacterial pnuemonia. Vet and emergency charges over 2300.00 and TruPanion filed claim quickly paying 1037.00. I received several checks at one time but my bank stated they reject Trupanion checks. They told me they put a 7 day hold on mine only because I'm a long time good customer. Has anyone else had this problem?

4 month old Chihuahua puppy got bacterial pnuemonia. Vet and emergency charges over 2300.00 and TruPanion filed claim quickly paying 1037.00. I received several checks at one time but my bank stated they reject Trupanion checks. They told me they put a 7 day hold on mine only because I'm a long time good customer. Has anyone else had this problem?

Embrace is consistently prompt with claim service and with any additional needs. Hands down, I will never use another pet insurance company!

I wasn't completely sold on the whole pet insurance thing and not having the best experience with health insurance was a little hesitant to get another insurance I was going to have to fight to get my claims covered. We have had two well visit claims and one medical claim. It was easy to file the forms, even though the first one I didn't get all the info included they helped me with everything I needed to get and paid promptly. On the medical claim, sent the info in, they reviewed and sent me a detailed statement on the coverage along with a check. Couldn't of been easier. I'm glad we got the insurance, now if I could just get Embrace to talk to the health insurance people and get them to understand what customer service should be like.