Great Customer Service
Janelle was very friendly and helpful answering my many questions
- INSURER:
Fetch
- POSTED: 06/01/2022
- BY: Lori
- BREED:
- AGE OF PET: 0 - 3
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Excellent Company
The Fetch chat representative was helpful and efficient. A fantastic company!!
- INSURER:
Fetch Canada
- POSTED: 06/01/2022
- BY: PAUL
- BREED:
- AGE OF PET: 0 - 3
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Great Customer Service
Janelle was very friendly and helpful answering my many questions
- INSURER:
Fetch Canada
- POSTED: 06/01/2022
- BY: Lori
- BREED:
- AGE OF PET: 0 - 3
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Excellent pet insurance!
We've been with Fetch (formerly Petplan) for four years now and have been very pleased with our choice to insure with this company. Our dog, Cassius, has had injury/surgery/rehab (ruptured ACL) and an ongoing medical condition and in each case, Fetch has fulfilled its obligation with excellent customer service and timely payment.
- INSURER:
Fetch
- POSTED: 06/01/2022
- BY: Bruce
- BREED:
- AGE OF PET: 0 - 3
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Emergency Vet Visit
My dog had to go to the emergency vet due to several days of GI issues (all over the house). During a scary and stressful time it is comforting to know that no matter what happens I know the bill will be at least partially covered by pet insurance. I filed the claim and received payment within a few days via direct deposit. (Dog is recovered too :D.) I only wish I had selected a lower deductible and higher percentage of coverage when I first enrolled because once you file any claims you cannot change it. But, when they are puppies you dont think youll ever need to use the insurance. As she gets older I have had to use it several times and am so glad to have it! Recommend to everyone getting a new pet.
- INSURER:
Fetch
- POSTED: 06/01/2022
- BY: Jacqueline
- BREED:
- AGE OF PET: 0 - 3
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Excellent pet insurance!
We've been with Fetch (formerly Petplan) for four years now and have been very pleased with our choice to insure with this company. Our dog, Cassius, has had injury/surgery/rehab (ruptured ACL) and an ongoing medical condition and in each case, Fetch has fulfilled its obligation with excellent customer service and timely payment.
- INSURER:
Fetch Canada
- POSTED: 06/01/2022
- BY: Bruce
- BREED:
- AGE OF PET: 0 - 3
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Emergency Vet Visit
My dog had to go to the emergency vet due to several days of GI issues (all over the house). During a scary and stressful time it is comforting to know that no matter what happens I know the bill will be at least partially covered by pet insurance. I filed the claim and received payment within a few days via direct deposit. (Dog is recovered too :D.) I only wish I had selected a lower deductible and higher percentage of coverage when I first enrolled because once you file any claims you cannot change it. But, when they are puppies you dont think youll ever need to use the insurance. As she gets older I have had to use it several times and am so glad to have it! Recommend to everyone getting a new pet.
- INSURER:
Fetch Canada
- POSTED: 06/01/2022
- BY: Jacqueline
- BREED:
- AGE OF PET: 0 - 3
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I called to update our address
I called to update our address. The young lady who answered was very knowledgeable, efficient and helpful. It was a good experience.
- INSURER:
Fetch
- POSTED: 06/01/2022
- BY: Cara
- BREED:
- AGE OF PET: 0 - 3
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Excellent customer service and very quick claim payment! payout
In the last two years my senior dog has had several trips to the vet and I've made many claims that always arrived quickly. A month a ago when my dog passed I had just renewed my Fetch policy. I called customer service and the representative said they would pro rate my insurance. He was very respectful and sympathetic. Within two days my credit card was credited. I was flabbergasted! I will definitely get Fetch insurance for our next pet.
- INSURER:
Fetch
- POSTED: 06/01/2022
- BY: Vicki
- BREED:
- AGE OF PET: 0 - 3
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I called to update our address
I called to update our address. The young lady who answered was very knowledgeable, efficient and helpful. It was a good experience.
- INSURER:
Fetch Canada
- POSTED: 06/01/2022
- BY: Cara
- BREED:
- AGE OF PET: 0 - 3
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