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One of the reasons I selected Pets Best Insurance was because they advertised a really fast claim turnaround time-I had my first claim about a week ago-it has been processing for 6 days and I called today to check on it-I was told that because they gave everyone 3 days off for the holiday(Memorial Day) that my claim was going to take 10 days. First of all, my claim is for a substantial amount-$3,000, secondly, they shouldn't advertise 2-5 turnaround time and then close of 3 days-I understand wanting to give employees time off, however, not at the expense of getting done what they advertise.

We have pet insurance for our two mini aussies and greatly appreciate all you do. One of our furry friends is having anxiety issues and it's been a wonderful support to know that we could work with a veterinarian behaviorist and have support from Nationwide.

I am so pleased with how easy it is to file a claim, and also how promptly claims are paid. I recommend trupanion to everyone I know that owns a pet.

Didnt even have to file claim... was all automatic with vet office

The people are always so friendly and helpful when you contact Trupanion. The claims process is fast and efficient. I recommend Trupanion to all my friends.

The claims process is the best process Ive ever seen for any company for anything! Its completely seamless, simple, quick and truly efficient! Thank you and great job!

I used to work at Rose City Vet, so I know how well Trupanion works.

Keep your receipts, invoices. Verify by phone that they received everything. Overall very easy. Great customer service during very troubling times. Helpful and sensitive about your concerns. Associates know that costumers consider their pets a vital part of the family. I have an Australian Shepherd that blew out both knees. I recovered half of a very costly surgical bill. I am greatful for their support.

We had a positive experience with Trupanion when our female bichon, Molly, required extensive medical care. It was a blessing that we were able to provide the care she needed without being concerned about cost. Trupanion was wonderful. The service representative was compassionate and informative. No hassles with the claims.

Trupanion has by far been the worst experience imaginable. I tried to cancel my dog insurance due to finding a better company. Once I contacted them in January to cancel, they said that they never got my email stating that I wished to term coverage. It’s now May (almost June) and my coverage still hasn’t been canceled and I am still having to pay each month. I have reached out on multiple occasions to get this resolved and even upper management never call me back. Save your time and money and don’t use this company.