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I signed up for Trupanion specifically because my puppy will eat anything on the ground. I mentioned this in my sign up call as well and they said that ingestion of foreign objects was definitely covered. When my dog needed to have emergency surgery because he ate 2 socks, I called ahead to Trupanion and was assured it was covered. Two weeks later they denied my claim and said that since he had ingested an item before that we had taken him to the vet for, the policy will never cover him ingesting items - throughout his life, despite what their own rep said to me on the phone! I am currently trying to extricate myself from Trupanion so I can get real pet insurance - most others cover this. Read the Consumer affairs reviews and go with anyone else.

I had a question about submitting a claim so I called Trupanion’s toll-free number. The Trupanion representative was very helpful and kind. I followed his instructions, submitted the claims and received the reimbursement within days. I couldn’t have asked for a better experience, as usual!

Everyone is so pleasant and patient. Answer all questions. Responses and return calls are immediate. They care about you pet and health issues. They offered insite and information about both my pets' health and allergies.

my poor dog has gastritis and colitis and was very ill. They were very efficient and I received my payment promptly. Very pleased. Have recommended them many times.

Excellent customer service! Trupanion associates are passionate and caring. Secondly, there is no long, prompted wait time on the line like the “others”.

Had no problems

I’ve had trupanion for 4 years. They cover a reoccurring expense for my dog without having to meet the deductible every year. Their claims are easy to submit and are quickly followed up with progress emails and directly deposited in my checking account. Very happy with them!

Claims process is always smooth, and quick. Never had a problem. Always professional.

Frankie is 11 now, and he has been insured with Trupanion since he was 8 weeks old. Trupanion has never let me down. I have had many claims over the 11 years including a splenectomy. It makes it so much easier knowing Trupanion is there for Frankie.

Productive and efficient claim service. You do a great job