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We rescued our puppy when he was 3 months old. He is a pretty healthy boy, but seeing how harsh sometimes these puppies are playing with each other made us look for pet insurance. Just in case. Ever since we never regretted our decision. We are a new puppy’s parents and we never knew that dogs may have that many issues with health. So Healthy Paws Insurance made our life much easier. With our new puppy we met our deductable amount quite quickly and we didn’t have any problem with our first reimbursement. The reimbursement actually was surprisingly prompt. Their customer service is outstanding. I am sure we’re gonna stay with Healthy Paws for many, many years.

Sophie is a lovable little Shih Tzu. While traveling to Florida she had an accident while getting off the elevator at the Drury Inn in Paducah, Ky. We were going outside for her last "necessary" trip of the evening. It seems that the people waiting at the 1st floor level were in a rush to get on the elevator and not interested in us getting off. In the confusion Sophie apparently had her rear foot stepped on and she let out a "yelp" and apparently "torqued" her back. By 1 o'clock a.m. she was having difficulty walking and could not get comfortable. I called a vet in Paducah (never got an answer) and finally called the vet in Fort Myers and left a message. He called back the next morning before 7 a.m. and told me to get her to an emergency clinic when I got to Tallahassee, FL that evening. Prior to noon I stopped at a rest stop and she could not move her rear legs. The next city was Birmingham Alabama and I decided to look for such a clinic there. It was a Sunday and I knew that the vet clinics would be closed, however I called one and the recorded message included an emergency clinic's phone To make a long story short she had back surgery that day to remove a ruptured disc. The surgeon on call was James Milton, DVM, MS (retired professor emeritus AUCVM). What a lucky break that was! We are heading back to Iowa by car, on April 2nd and plan to stop to see Dr. Milton on the morning of April 3rd (2 months to the day from surgery). We left the clinic about no

Our dog (Shar Pei, aged 7) was diagnosed with a Mast Cell Tumor. We submitted the costs associated with his procedure to Trupanion for reimbursement. Within a week, Trupanion confirmed receipt of the reimbursement and was actively working with our animal hospital to obtain information to complete the reimbursement process. In less than one month following the procedure we received a reimbursement check in the mail. They made the process very easy and were incredibly efficient.

Our dog (Shar Pei, aged 7) was diagnosed with a Mast Cell Tumor. We submitted the costs associated with his procedure to Trupanion for reimbursement. Within a week, Trupanion confirmed receipt of the reimbursement and was actively working with our animal hospital to obtain information to complete the reimbursement process. In less than one month following the procedure we received a reimbursement check in the mail. They made the process very easy and were incredibly efficient.

We have been extremely impressed with the way Trupanion has helped us with our dog surgey and easy pre-approval and reimbursements. Customer service is outstanding.

We have been extremely impressed with the way Trupanion has helped us with our dog surgey and easy pre-approval and reimbursements. Customer service is outstanding.

I adopted a stray dog who appeared healthy. Within two months of signing up with Healthy Paw, a rare bone anomaly was discovered. After my deductible, Healthy Paws reimbursed my bills at 90%, saving me over $1500. Within this same year my dog was found to have bladder stones. Another surgery later, Healthy Paws came through yet again, reimbursing all vet bills at 90%. Honestly, if I didn't have their insurance, I would be so deep in debt I wouldn’t know what to do. Their reps are helpful, caring, and super prompt with payment. I've recommended their service to my vet's office and will do so to anyone who asks.

Our pup had an issue that was causing him pain and limiting his ability to play and enjoy his doggy life. It killed us to see it. After a trip to the vet, they had determined the issue and had a plan to surgically correct it. Fortunately, we had signed up for Healthy Paws insurance way before this and it made concerns with the financial part of surgery much less concerning (although, as most pet owners can attest to, we'd have foot the bill at whatever cost to us). Post surgery, the dog's spirit was immediately lifted, despite the little cone that made him look more like a desk-lamp than a dog. While this wasn't an experience we wished to live through, we made the right choice in partnering with Healthy Paws for it! Lightening quick service, review of documents, and reimbursement were what we got--the speed with which this took place was spectacular. After emailing the documents, I received a confirmation response within 10 minutes. 5 minutes after the confirmation email, we had our reimbursement statement. A check was in our mailbox 4 days later. A week post-surgery we received a sincere follow up to check in how the pup was doing. This wasn't a sales message. This wasn't advertising or marketing. It was genuine concern from a company who cares about their service and the families they help. I only wish my own health insurance was this solid! I've already recommended Healthy Paws to my parents and friends who own pets.

I have two wonderful active hound dogs. Daisy is a American Fox Hound and Hank is a Treeing Walker Coonhood. As you can imagine they spend allot of time running, sniffing and howling for critters. Common ailments are foxtails, allergies and sometimes stomach ailments. Whenever they have had a accident or illness the insurance has covered 80 percent of expenses. Having insurance pays off with your second visit. I would not have a pet without insurance and recommend it to all guardians who want to take good care of their furry friends.

I decided to get Pet's Best based on reviews of the company. However, I decided I would save it for a TRUE emergency, choosing to pay for all other vet visits on my own for my two Bichons & 1 maltese. My middle Bichon recently did have a TRUE emergency and could have died. But the ER vets in Buffalo Grove saved him, diagnosed him, got him on the right track and Pets Best covered the majority of the bill, which helped me keep money in the bank for the additional costs now that he's a diabetic and would need regulating. I'm happy to report he's now my little "diabetic on the go" and thanks to Pets Best - I'll always have peace of mind during a TRUE emergency! They are worth EVERY penny I pay them quarterly! HUMAN insurance companies could learn a thing or two from this company!