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"Smoki" (Toy Poodle) was born May 21, 2011, I adopted him JUNE 2011 @ six weeks old. Smoki has been a member width ASPCA for almost one year,& he is a very healthy poodle, I have only had to submit claims for wellness, neuter, & vaccines. NO ILLNES; NO INJURIES I have not had any problems with getting reimbursed on any of the charges that are covered. All calls made have been very helpful and the customer teams have all been very polite.

So far no claims have been paid. Haven't met the deductable and some were not covered.

My last 2 claims were reviewed and processed in 1 day and 5 4 days respectively. i can't thank you enough for handling thses claims in such a timely fashion. Your service is outstanding. I am so glad I chose Embrace.

We have been quite impressed with Trupanion's handling of any and all claims. They are prompt, fulfill their commitments on coverage,continually provide email communications re: status of claims and if you call, they are always very courteous AND actually concerned about the pet's well-being!

We have been quite impressed with Trupanion's handling of any and all claims. They are prompt, fulfill their commitments on coverage,continually provide email communications re: status of claims and if you call, they are always very courteous AND actually concerned about the pet's well-being!

This was my first claim and my first experience with Embrace. Excellent communication through the process, and extremely speedy processing of the claim. The claim was processed and completed the day after I submitted & sent to my bank via direct deposit. The wellness plan is excellent, and the direct deposit option helps speed things up. Thank you!

I admit to being skeptical, but I have been pleasantly surprised with Embrace. No 'hidden' costs, prompt service both in email and on the 'phone. Pretty easy to understand. I would suggest a few more details on the claim forms - maybe on back side have examples of what Embrace expects Veterinarians to write on form. Also a reminder that on your first visit after signing up - to BRING the orthopedic waiver for vet to fill out - to save on a second trip.... Still overall, I am pleased.

We have two mixed breed dogs ages 1 and 4.5. Both were adopted as puppies from a no kill puppy shelter when they were 9 weeks old. Our oldest did not have health coverage at the time of his traumatic canine fracture when he was two. After a $3000 root canal bill I spent significant time researching insurance options. While I knew Healthy Paws would not cover the pre-existing dental issue, we have had good luck getting various bills covered for expensive labs to work up GI issues and possible malabsorption as well as an ER visit for food bloat after Tanner helped himself to 4 pounds of kibble. The youngest has had trouble with a knee problem since age 6 months. While this has not required surgery to date, he has gone to an orthopedic specialist, undergone x-rays and a month of physical therapy to include cold laser treatments. All of this was covered exactly how Healthy Paws describes their coverage and with no hassles! Tonic also had an ER visit for possible battery ingestion and the $200 X-ray was covered. In general, office visits and labs or medication for routine preventative care are not covered benefits so you do need to figure this into the cost analysis when choosing a plan. It seems that this is a fairly standard practice for most pet insurance plans. It does not take many ER visits or expensive labs to at least break even on return of investment for monthly memberships. We really appreciate how supportive and responsive Healthy Paws has been! The turn aroun

I got Embrace for our rescue pup after it was recommended by our vets and after having a different pet insurance for our beloved dog who passed away. Embrace has been amazing in their handling of claims. There is no comparison with the other insurance in terms of their promptness, fairness, and ease of filing. I would highly recommend Embrace- our four legged family members deserve the best and Embrace is it!

I was confused by all the pet plans online, but luckily picked Pets Best for my old dog. I filed one claim and the service was SO excellent that i cancelled the insurance I had for my other dog and switched her too to Pets Best. I just filed my second claim and it was processed within 24 hours!!! I have recommended this plan to office workers in my vet's office and to many other friends.It is so reassuring to know my precious dogs are insured by the very BEST!