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Last summer our dog Penny's face swelled terribly, and her breathing became labored from a possible bee sting. A trip to an ER Vet fixed her up, and Embrace quickly applied the bill to her deductible.Late in the year Penny could not keep her food down for several days. Her vet was able to resolve the issue after a two day stay. About this same time Penny began having bladder issues. This was resolved as well. Embrace came through and quickly sent a check covering the bilss upon submission of our claims. We are very impressed with Embrace and the personalized service we received.

Embrace Insurance is comprehensive, responsive and user friendly. Sager is a high valued service dog as well as a well known member of the island of Kauai. He sustained an injury during a play date with our pastor's airdale. Sager would yelp whenever he made certain movements with his neck area. A veterinarian's exam revealed tenderness in the soft tissue of the left side of his neck. During the months that followed Sager required pain and anti-inflammatory medications as well as acupuncture and laser therapy weekly. When his progress was slow we traveled with him to another island for a CAT scan and examination with a specialist.All the while Embrace workers kept pace with monitoring his care and communicating with us via email and EOBs'. The Embrace staff was both competent and friendly.

We had a $177 routine checkup and ear infection bill for our otherwise healthy 3 1/2 year old Golden, which we dutifully submitted. After having the vet send several years of doctor's notes to Embrace, we finally got "reimbursed." Out of the $177, only $26.40 were eligible and were applied towards the $500 annual deductible. It turns out that only the ear infection antibiotic was covered. The heartworm test, heartworm preventative, and fecal test... all disallowed. So, this insurance is really for catastrophes and serious injuries, not for routine doctor visits. We hope that we don't ever have to use it. We still want the insurance, but we were very disappointed that all the routine charges were not applied to the deductible.

My dog Molia has cancer and without this insurance would be very expensive for out of pocket. No questions and easy to file claims. They do exactly what they say. Thank You. I would recommend everyone have insurance 1 in 4 dogs get cancer. Still getting Chemo for her and we will continue to fight the cancer with the help of the insurance.

Our dog is a complete lemon - a wonderful, cuddly lemon, but a lemon all the same. When she was a puppy we realized that health issues would be Charlie's constant companion and, after her irritable bowel disease diagnosis, we started shopping for pet insurance. Many of the companies that our vet recommended (including pet insurance giant VPI) refused to take her saying that her IBD was a preexisting condition and they would not take the risk. Pets Best not only took the risk, but has been incredible to deal with over the years. And deal with us they have! If health issues were dollar bills, I'd be a very wealthy person - urinary incontinence, Vitiligo, chronic ear infections and even a torn ACL that required surgery - Pets Best has been with us every step of the way. They've treated us fairly as far as reimbursement is concerned and their customer service is outstanding! Not only is their portal easy to use, but their phone reps are the nicest customer service reps I have ever dealt with. They will literally help you with ANYTHING to do with your policy - I have never once been told it wasn't their job and they have often had to go above and beyond to assist me with complex questions regarding my dog and her health. These guys really know their stuff and are more than willing to help you along the way. Yes - there are restrictions on what they will pay for (as with ALL insurance companies!), but if you read the contract before you buy you'll know whether or no

Good coverage for minimal cost.

Good coverage for minimal cost.

All Wellness claims have been received and paid in a very timely manner. E-mails from the company are friendly sounding. Paperwork is easy to complete. The puppy is under a year old so we will see how it goes if and when other claims are to be filed. Thanks, Embrace!

After many many months of discussing the possibility for our family to become pet owners, we made the decision and adopted a male Morkie. We named him Bandit. Bandit is so cute that we couldn't resist but to LOVE him at first sight. As you can imagine (first time pet owners) he was (still is) the center of attention at our house. Since he was our new "baby" we wanted to make sure he was healthy so we schedule his first vet appointment asap. The appointment went well and our Bandit got his first round of vaccinations during that visit. The staff at the vet clinic discussed all the necessary information in order to make sure we knew how to take care of a puppy; to include pet insurance, Trupanion. To be honest, I looked at my husband and asked, pet what? insurance? why do we need to purchase that for? To make the long story short, I wasnt convinced but decided to enrolled Bandit immediately in the 30 day trial to get some time to do more research. Guess what? the next day, Bandit got sick. We didn't know what was wrong or what to do. I called the vet clinic but they were closed. They recommended for us to take him to the Emergency Services Clinic immediately. After many hours of examination, the vet decided that Bandit needed to spend the night at the clinic and proceed to give me a possible diagnostic and an estimate of the cost for her services. At that time, I understood why having pet insurance coverage is so important. Never in my life felt so good about purchasing

After many many months of discussing the possibility for our family to become pet owners, we made the decision and adopted a male Morkie. We named him Bandit. Bandit is so cute that we couldn't resist but to LOVE him at first sight. As you can imagine (first time pet owners) he was (still is) the center of attention at our house. Since he was our new "baby" we wanted to make sure he was healthy so we schedule his first vet appointment asap. The appointment went well and our Bandit got his first round of vaccinations during that visit. The staff at the vet clinic discussed all the necessary information in order to make sure we knew how to take care of a puppy; to include pet insurance, Trupanion. To be honest, I looked at my husband and asked, pet what? insurance? why do we need to purchase that for? To make the long story short, I wasnt convinced but decided to enrolled Bandit immediately in the 30 day trial to get some time to do more research. Guess what? the next day, Bandit got sick. We didn't know what was wrong or what to do. I called the vet clinic but they were closed. They recommended for us to take him to the Emergency Services Clinic immediately. After many hours of examination, the vet decided that Bandit needed to spend the night at the clinic and proceed to give me a possible diagnostic and an estimate of the cost for her services. At that time, I understood why having pet insurance coverage is so important. Never in my life felt so good about purchasing