5
out of 5
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4
out of 5
slow turn-around time for reimbursement
although I submit all the necessary documents (vet's notes, itemized invoice) and no other documents are needed, reimbursement time is rather lengthy
- INSURER: Trupanion Canada
- POSTED: 05/31/2013
- BY: nami
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
slow turn-around time for reimbursement
although I submit all the necessary documents (vet's notes, itemized invoice) and no other documents are needed, reimbursement time is rather lengthy
- INSURER: Trupanion
- POSTED: 05/31/2013
- BY: nami
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
Excellent Service
We have been an Embrace client for 2 months and think their customer service is excellent.. They follow up immediately and respond in kind. We have had other insurance in the past and wish we knew about Embrace earIre. I also feel by the way they respond they really care about us and our dog. In this era of poor customer service, their excellent service is so appreciated
- INSURER: Embrace
- POSTED: 05/31/2013
- BY: Alan
- BREED: Cockapoo
- AGE OF PET: 0 - 3
5
out of 5
Preventative Hip Surgery
We have a Bernese Mountain Dog and she needed the preventative hip surgery. Trupanion was very helpful through the process. This is our first dog so have pet insurance was a little questionable but after the pay out and help it is truley worth the money.
- INSURER: Trupanion Canada
- POSTED: 05/31/2013
- BY: Mike
- BREED: Bernese Mountain Dog
- AGE OF PET: 0 - 3
5
out of 5
Preventative Hip Surgery
We have a Bernese Mountain Dog and she needed the preventative hip surgery. Trupanion was very helpful through the process. This is our first dog so have pet insurance was a little questionable but after the pay out and help it is truley worth the money.
- INSURER: Trupanion
- POSTED: 05/31/2013
- BY: Mike
- BREED: Bernese Mountain Dog
- AGE OF PET: 0 - 3
5
out of 5
Satisfied Customer
Since our dog Chica became part of the family; we signed her up for Trupanion Pet Insurance Coverage 3 years ago. During the past 3 year period Trupanion has always been supportive of Chica’s veterinarian checkups, vaccinations, medications and recent Lymphoma treatments. Our experience with Trupanion has always been very professional and efficient in processing our claims. We highly recommend Trupanion.
- INSURER: Trupanion Canada
- POSTED: 05/31/2013
- BY: Bob
- BREED: Chihuahua
- AGE OF PET: 7 - 10
5
out of 5
Satisfied Customer
Since our dog Chica became part of the family; we signed her up for Trupanion Pet Insurance Coverage 3 years ago. During the past 3 year period Trupanion has always been supportive of Chica’s veterinarian checkups, vaccinations, medications and recent Lymphoma treatments. Our experience with Trupanion has always been very professional and efficient in processing our claims. We highly recommend Trupanion.
- INSURER: Trupanion
- POSTED: 05/31/2013
- BY: Bob
- BREED: Chihuahua
- AGE OF PET: 7 - 10
5
out of 5
Amazing coverage and compassion
My dog was diagnosed with kidney disease at very early age which had progressed during a two year period. The comfort knowing that Embrace has always covered the costs is absolutely amazing. Claims were handled efficiently and direct deposit payment was made within 1-2 weeks. Whenever I called they were friendly, helpful and compassionate. I am so grateful I had them during my dog's short but wonderful life which seems like "warp" years. Thanks again!
- INSURER: Embrace
- POSTED: 05/31/2013
- BY: Sharon
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
1
out of 5
Wellness Reimbursement Is Awful
The wellness portion of the policy has a grossly inadequate ceiling. My dog's wellness portion of her policy was used up in two claims within two weeks.
- INSURER: Embrace
- POSTED: 05/30/2013
- BY: eric
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10