outstanding!
claims are easy to complete and submit.cheques arrive very quickly.
if phone contact is necessary, humans actually answer and are incredibly friendly and helpful.
- INSURER:
Trupanion Canada
- POSTED: 06/28/2013
- BY: Kathy
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
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outstanding!
claims are easy to complete and submit.cheques arrive very quickly.
if phone contact is necessary, humans actually answer and are incredibly friendly and helpful.
- INSURER:
Trupanion
- POSTED: 06/28/2013
- BY: Kathy
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
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Timely 90% refund
I am very glad I choose Trupanion. It allowed me to perform a neurology consultation and MRI on my beloved pet when she had a seizure. Without it, it would have been difficult to afford the care she needed. 90% of the cost was refunded and only took 1 week.
- INSURER:
Trupanion Canada
- POSTED: 06/28/2013
- BY: Shannon
- BREED: Silky Terrier
- AGE OF PET: 7 - 10
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Timely 90% refund
I am very glad I choose Trupanion. It allowed me to perform a neurology consultation and MRI on my beloved pet when she had a seizure. Without it, it would have been difficult to afford the care she needed. 90% of the cost was refunded and only took 1 week.
- INSURER:
Trupanion
- POSTED: 06/28/2013
- BY: Shannon
- BREED: Silky Terrier
- AGE OF PET: 7 - 10
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So happy to have Pets Best
When our Great Dane bloated we rushed him to Emergency and after the doctor finished briefing us on his condition she said we needed to discuss finances before they could proceed with the surgery. I was so grateful to say we had Pets Best Insurance and know we were covered. He had the surgery and came home less than 48 hours later!!
- INSURER:
Pets Best
- POSTED: 06/28/2013
- BY: Sara
- BREED: Great Dane
- AGE OF PET: 7 - 10
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We are very impressed with Trupanion
Our 2-yr-old service dog developed a sudden on-set of vomiting and diarrhea. We had to take her to see her veterinarian, Dr. Don Kalt, to find out what was wrong. They took x-rays, thoroughly examined her phyically, tested for worms/parasites and put her on an antibiotic just incase she had picked up a virus. We submitted her bills to Trupanion and they responded within hours and began to process the claim. The entire process was completed, including receipt of the check, within two weeks. We are very pleased with Trupanion!
- INSURER:
Trupanion Canada
- POSTED: 06/28/2013
- BY: Marcia
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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We are very impressed with Trupanion
Our 2-yr-old service dog developed a sudden on-set of vomiting and diarrhea. We had to take her to see her veterinarian, Dr. Don Kalt, to find out what was wrong. They took x-rays, thoroughly examined her phyically, tested for worms/parasites and put her on an antibiotic just incase she had picked up a virus. We submitted her bills to Trupanion and they responded within hours and began to process the claim. The entire process was completed, including receipt of the check, within two weeks. We are very pleased with Trupanion!
- INSURER:
Trupanion
- POSTED: 06/28/2013
- BY: Marcia
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Disappointing
While this company has been prompt in acknowledging claims, they are less than satisfactory in acknowledging and dealing with complaints. We are currently disputing multiple deductibles totalling $1,131.00 for a single condition when there should only be one!
- INSURER:
Trupanion Canada
- POSTED: 06/28/2013
- BY: Marilyn
- BREED: Miniature Schnauzer
- AGE OF PET: 7 - 10
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Disappointing
While this company has been prompt in acknowledging claims, they are less than satisfactory in acknowledging and dealing with complaints. We are currently disputing multiple deductibles totalling $1,131.00 for a single condition when there should only be one!
- INSURER:
Trupanion
- POSTED: 06/28/2013
- BY: Marilyn
- BREED: Miniature Schnauzer
- AGE OF PET: 7 - 10
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Amazing customer service reps and they pay claims!
Cass was very kind and she gave me excellent instructions after I called to inquire about the claims process. My dog, Girlfriend, escaped the back yard and ran right into a car which left the scene. No broken bones. She is bruised but resting at home. Pets Best paid my claims following the accident, just as expected!
- INSURER:
Pets Best
- POSTED: 06/28/2013
- BY: lind
- BREED: American Staffordshire Terrier
- AGE OF PET: 7 - 10
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