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Several years ago, I used another insurance company. They were paying less and less. Pets Best Insurance has been brilliant! Very clear. Easy to understand. I filed the most recent claim for my dog's surgery and within 3 days it was done! With direct deposit, I got the funds quickly.

Had my first claim experience. Seamless, easy, and a fast reimbursement. Awesome! So happy.

Embrace has become even faster to address claims. They provide a complete explanation of their policy along with an itemized EOB. My wellness claim for Pancho's annual physical was paid in full. This is even better than my personal health insurance.

I so appreciate the prompt and professional service. Now if only my medical & dental insurance could work as efficiently! Does Pets Best insure people ;-) ?

Isis was very helpful and answered my questions about a determination of my claim. She explained how it came about and that I could appeal the decision. I said I wouldn't appeal it, because it was fair, but I wanted to know how your decision came about. She passed my inquiry along and told me she would get back to me. Thereafter, Isis called me and told me that your company adjusted the claim decision to my benefit. This company is very, very fair and several veterinarians we have spoken with say that their impression of the company is excellent.

Make sure all your dates fall within the policy period. I was one day early on one of my vet appts and it was not covered. However, the remaining visits were.

Our dog Summer is a bit of an adventurer. We often bring her for long hikes in the mountains. One morning after a long week of downpours, we awake to a glorious day. We packed up a day pack and set out with Summer for a beautiful morning of hiking. About 2 1/2 hours into the hike Summer ran through a thicket and barked a small animal up a tree. It appeared to be a small bear cub and fearing a momma would be close behind we frantically called for her to return. As she approached we easily determined she had chased a porcupine and had a face full of quills. We had a one hike back to the car and could not wait to get her to the vet. It was a Holiday weekend and of course the Vet bill was substantial, thank goodness we have Pet Insurance. Our claim was quickly processed and after speaking to numerous friends in the area we felt very fortunate that because we have Insurance for our dog, the idea of painfully pulling them out was not an option. Accidents happen and we have been very pleased with our coverage.

Our beloved Moustachio was diagnosed with feline lymphoma and had to undergo a series of tests. As difficult as the situation was, it was made easier by the fact that we didn't worry about whether we could afford Moustachio's care. The doctors did what they needed to do, and we had the reimbursement money back in our account within a week. It is wonderful not having to worry about whether an insurance company will pay their claims or not. Pet owners with sick pets have enough stress as it is. I am very grateful to Pet's Best for giving us peace of mind, and allowing for us to provide for our pet's health care needs without breaking the bank.

I called Pets Best recently because I couldn't remember if my cat, Phil's, policy had been renewed. Not only was it up to date, but I learned that his diagnosis of diabetes was covered by his policy, which was a tremedous blessing. Jayne, the customer care person there was so helpful and so personable. What a wonderful company and employee. Thank you Pets Best!

MY PHOEBE HAD A SERIOUS REACTION TO THE ROUTINE INOCULATIONS. IT TOOK MONTHS TO DIAGNOSE HER CONDITION. ASPCA PAID MY CLAIMS IN A TIMELY FASHION. I HAVE BEEN MORE THAN PLEASED WITH THE SERVICE.