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I called in because I had questions on submitting my first claim. I was delighted by both Jane and Megan who were both extremely helpful in the process.

We knew up front that our dog Jasmine's surgery had exceeded the plan maximum but everything we could get back towards the expense helped. The total cost to us was over 5k and the plan maximum was 1500. In general we always exceed what the plan considers "reasonable costs" which is usually disappointing but we expect it. I was pleasantly surprised at how easily and quickly our claim was processed. I was expecting 4-6 weeks but the majority of items were processed within 2 weeks. The only delayed item was due to the surgery center's delay in responding to ASPCA. Everything was very easy we submitted the claim and all paperwork online and within a few days got an email letting us know everything had been processed then a few days later we received our reimbursement. We even got a follow up call from the ASPCA to see how Jasmine was doing and to see if we were satisfied with the claim process.

I am so very satisfied with Pets Best Insurance. I can speak with a real person and helps me with my concerns/questions.

Excellent service! I have been very happy with the high level of professionalism and excellent insurance products.

I was very surprised at the turn around time of the reimbursement check. Very pleased with the process of enrollment as well.

Great customer service,fast response with a good reimbursement time. So glad we went with Embrace Thank You!!.

Dog was licking leg, went to vet on Friday, Tumour was removed Monday, we were reimbursed within 2 weeks of surgery.

Dog was licking leg, went to vet on Friday, Tumour was removed Monday, we were reimbursed within 2 weeks of surgery.

claims are easy to complete and submit.cheques arrive very quickly. if phone contact is necessary, humans actually answer and are incredibly friendly and helpful.