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We have 2 dogs with TruPanion and lost one to bone cancer this past few months. She went quick and it was devastating We received almost all of our money back and the Reps. took care of everything for us. They are the most caring individuals there are. The customer service is outstanding. I was grieving so much at the time, I didn't know what to do first. The ladies I dealt with are more than reps. They are special counselors as well. I received 2 sympathy cards from each person I talked to. TruPanion will always have our business!

We have 2 dogs with TruPanion and lost one to bone cancer this past few months. She went quick and it was devastating We received almost all of our money back and the Reps. took care of everything for us. They are the most caring individuals there are. The customer service is outstanding. I was grieving so much at the time, I didn't know what to do first. The ladies I dealt with are more than reps. They are special counselors as well. I received 2 sympathy cards from each person I talked to. TruPanion will always have our business!

I received immediate attention and was given a detailed explanation of my benefits and a check was sent quickly. And I was kept informed of absolutely every step being taken via e-mail. Could not be more pleased, but I hope I never have to use it again! Also, I could not list my dogs breed down below because the breed was not a choice.... he is a Black Russian Terrier.

I received immediate attention and was given a detailed explanation of my benefits and a check was sent quickly. And I was kept informed of absolutely every step being taken via e-mail. Could not be more pleased, but I hope I never have to use it again! Also, I could not list my dogs breed down below because the breed was not a choice.... he is a Black Russian Terrier.

Our 9 month old yellow lab swallowed one of our daughters socks. He didn't show signs of distress until a couple days later when he started vomiting. After talking with our vet (after hours),he advised us to take him to the local emergency animal clinic. They took ex-rays,and low and behold they saw a blockage and said he needed surgery. Everything went smoothly,he went home couple days later,and his recovery has progressed very well. We submitted all documentation to Embrace,they reviewed the claim and within 3 to 4 weeks we received an approval for a refund check. The bill was for over $4700 dollars,and our refund check(after all deductions) was over $ 3500 dollars. Anyone considering pet insurance should give Embrace every consideration.

This is our first time with a Pet Insurance Policy and we have been pleased with the overall claim process and communication regarding progress of claim. Although the first claim we submitted took longer than expected (6 weeks, the subsequent claims have been completed in 3-4 weeks without any complications.

My dog had a subluxated patella that required surgery. Trupanion was very quick to respond and keeping us updated with the claim.

My dog had a subluxated patella that required surgery. Trupanion was very quick to respond and keeping us updated with the claim.

My claim was responded to in a timely way. Embrace makes an attempt to stay connected with their clients. We did have a problem with the vet having filled in the orthopedic exam form incorrectly, and Embrace did try to rectify the problem. I just wish they had tried to make telephone contact immediately rather than going back and forth with faxes. Now, we are still waiting for the vet to return from vacation. Next time there is a glitch, I would appreciate a telephone call to the vet and to me in order to get the problem resolved in a timely way. It has been 2 months...and, we are still waiting for a resolution.

I loved your insurance at first. But then, when I wanted to change my deductable, they said I would have to get my dog ANOTHER Orthopedic exam, AND on top of that! I would have a waiting period all over again, in other words, I'd be just like a new policy holder! AND!@!!@!! On top of that insult, I'm not being paid out for all my wellness claims!!! This is way more than unacceptable! It is an insult! Why would you treat a policy holder this way? I'm sorry I ever gqave you a dime! You are a rip-off!