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I asked for a preapproval and it got all messed up. I think I was paid the entire amount instead of my vet receiving any. the clerks got mixed up and did not pay attention that 3 claims were really one...all day in vets - then to emergency hospital overnight - then back to vet the next day. one event. seemed to confuse them greatly...i'm sure this happens a lot. they are still working on this option to have preapproval, and they need to work out the kinks. even with several emails, I still think this one is a mess. I want to be sure my vet was paid and I get my part only. I still don't know as my vet owner is out of town and only they know if they got the electronic transfer unless trupanion tells me they paid them which...after 1 week, i'm still waiting for the answer.

I have nothing but good things to say about Healthy Paws. My claim was processed within hours of them receiving the bills and I had the reimbursement check in my hands within a week. The customer service was outstanding. I received a personalized follow-up e-mail, which I thought was a very nice gesture. When I realized that I did not receive a check for a balance from my primary vet, I e-mailed them to see if they received anything and when I got the response to the e-mail, they had already called and requested what was needed from my vet as well as processed the claim. Great company !!

I have has healthy paws on my first dog for 2 years and recently added a new "family member" on as well. Their customer service is awesome- so friendly and efficient. They really do care about their customers. The turn around is very fast for filing claims and usually have reimbursement within just a few days. My favorite part of healthy paws is that now some alternative treatments are covered which gives you many options previously not available. This has really helped out since my 4 yr old "Zoey" was injured back in December and has had ongoing physical therapy and chiropractic care to recover. When I called a few months ago to add my new baby "Dexter", who came with a bit of medical baggage- healthy paws was right there to make sure I understood any exclusions and waiting periods on the new policy. They not only sent a written explanation, but followed up with a phone call to make sure I did not have any questions. I wish healthy paws covered people!!

BESIDES A SURGERY ON LUCY'S EAR ($800 WORTH), SHE HAS HAD PROBLEMS WITH HER EYES AFTER BEING GROOMED. ONCE WAS A HAIR THAT SCRAPED HER CORNEA AND ANOTHER TIME WITH SOAP IN HER EYES. ASPCA FULFILLED THEIR PROMISES AND WERE TIMELY IN SENDING ME A REIMBURSEMENT. (FINALLY, I'M CHANGING GROOMERS).

My poor baby boy Petey had been licking his feet for over a week and I noticed thatthey were red and irritated, I brought him to my vet who gave him meds, a foot bath, and other items needed.. the vet bill was almost 600.. and it was the first of the month and I needed to pay my mortgage. I called ASPCA pet insurance to see if they could rush my claim and I got my remibursement in two weeks and was able to make my mortgage payment on time.. Thank you ASPCA.. I recommend you to all of my friends.. now exactky a month later, my dog was attacked by a pitbull and I had to file another claim ... They make things so easy

Good coverage and prompt payments when making claims.

Excellent customer service. Fast reimbursement. Very Happy!!!

We were so devastated when we had to take voodoo in for an appointment and then it led to emergency stomach surgery... Even more so when we found how much we had to spend to save her life!!!! We are so incredibly thankful for you all at healthy paws thank you so much for your prompt service and right before a holiday too! We cried when she came home today and cried again when we saw the reimbursement email out of relief. Thank you thank you!!! I sent the claims form by email the day before July 4th and received an email back with the reimbursement amount within two hours, that is incredible!

I was very surprised at the prompt reimbursement of the first and second claim for wellness visits I had! The vet office faxed my form on Saturday morning on both occasions, and both times I had the check in the mail that Thursday! I wish my health insurance would respond to a claim so quickly! Hopefully I never need to use the Accident/ Illness portion of the plan, but I am hopefull that it is that easy!

We have 2 dogs with TruPanion and lost one to bone cancer this past few months. She went quick and it was devastating We received almost all of our money back and the Reps. took care of everything for us. They are the most caring individuals there are. The customer service is outstanding. I was grieving so much at the time, I didn't know what to do first. The ladies I dealt with are more than reps. They are special counselors as well. I received 2 sympathy cards from each person I talked to. TruPanion will always have our business!